Air Export Specialist II. ORD

CEVA Logistics; Franklin Park (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Health insurance

Employee discounts

Pet insurance

Job summary

CEVA Logistics in Franklin Park, IL is seeking a Customer Service Coordinator to serve as the central point of contact between customers, internal teams, U.S. Customs and other agencies. You will monitor shipments, provide proactive updates, and ensure compliant, timely processing.

The role requires HS diploma and 1–3 years in similar roles, basic Microsoft Office skills, data entry accuracy, and the ability to interpret U.S. currency measurements.

Qualifications

• HS diploma or GED; additional Associates degree preferred.
• 1–3 years related experience in logistics or customer service.
• Basic proficiency in Microsoft Office, data entry, and internet/web-based apps.
• Ability to perform arithmetic with currency, weights, volumes, and distances.

Responsibilities

• Coordinate between customers, internal teams, and government agencies to ensure service commitments.
• Provide timely shipment status updates and escalate technical questions as needed.
• Review and process documentation for accounts; interface with CEVA systems for updates.
• Obtain necessary releases from government agencies and ensure timely invoicing.
• Maintain customer profiles and generate quotations and communications as directed.

Skills

Microsoft Office

Data entry

Basic math

Education

High School Diploma or GED

Associates Degree preferred

Job description

Location: 10700 Waveland Ave, Franklin Park, IL 60131

WHAT ARE YOU GOING TO DO?

• Serve as single point of coordination between customers (internal and external), U.S. Customs and Border protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives.
• Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
• Receive, review and process documentation for an assigned base of accounts, and process documents through the system. Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.
• Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy.
• Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing.
• Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
• Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed.
• Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED, Associates Degree preferred; Minimum one to three years related experience.
• Credentials: Professional certification may be required in some areas.
• Skills: Basicproficiency in Microsoft Office, internet, web-based and job specific software applications; Accurate typing skills and/or data entry skills; Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.
• Characteristics: Responds promptly and professionally to customer needs; Idenitfies and resolves problems in a timely manner; Follows policies and procedures and ability to understand laws, rules and regulations in areas of assignment; Ability to gather and analyze documents skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.