Logistics Operations Supervisor

CEVA Logistics; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

CEVA Logistics is seeking a capable supervisor to oversee transportation and customs processes, delivering high-quality customer service for shipment, receipt and documentation of imported/exported products. The role requires leadership to supervise staff, monitor performance, and ensure adherence to regulations.

The ideal candidate has a background in International Business, Logistics or Supply Chain, with at least four years of related experience and supervisory exposure.

Qualifications

• High School Diploma or GED
• Minimum four years related experience
• Minimum one year supervisory experience
• Bachelor’s Degree in International Business, Logistics or Supply Chain Management preferred or equivalent
• Three years of industry experience preferred

Responsibilities

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities.
• Assist in the retention and training efforts of staff and of customers.
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics. Review and monitor shipment documentation for accuracy.
• Examine documents to ensure compliance with federal and foreign regulations governing shipment, receipt, and documentation of imported/exported products.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise.
• Communicate with customs officials to obtain release and resolve delays.
• Establish and revise policies and service standards for customs clearance operations.
• Identify areas of concern in import/export processes through monitoring team performance and client reviews.
• Communicate with operations manager regarding progress and issues and maintain on-call rotation.
• Participate in or supervise department projects.

Skills

Leadership

Customer service

Logistics coordination

Microsoft Office

Education

Bachelor’s degree in International Business, Logistics or Supply Chain Management

Job description

Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations.

WHAT ARE YOU GOING TO DO?

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities.
• Assist in the retention and training efforts of staff and of customers.
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics. Review and monitor shipment documentation for accuracy.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Diploma or GED
• Minimum four years related experience.
• Minimum one year supervisory experience
• Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
• Three years of industry experience preferred.

Credentials:

• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required.

Skills:

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

Characteristics:

• Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.