Import/Export Forwarding Associate

FedEx Group; Laredo (TX); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics is seeking a logistics professional to provide exceptional customer service and manage shipment processing, documentation, and tracking. The role emphasizes maintaining strong relationships with customers and front-line personnel to ensure timely freight movement.

Responsibilities include coordinating bookings, preparing import/export documents, tracking shipments, and dispatching carriers. A high school diploma, basic math, and proficiency with computers are required, with

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Proficient computer skills and data entry.
• Freight forwarding or logistics experience preferred.
• Basic math skills for conversions and currency calculations.

Responsibilities

• Provide and ensure high level of customer service by maintaining relationships with frontline personnel across divisions.
• Prepare, analyze and submit documentation to agents and clients per laws and regulations.
• Coordinate freight forwarding activities including bookings, notices, billing, and data entry.
• Track and trace shipments, milestones and exceptions to ensure timely movement of freight.
• Dispatch carriers and oversee import/export documentation and compliance.

Skills

Customer service

Communication

Computer skills

Freight forwarding experience

Math skills

Education

High school diploma/GED

Job description

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Complete accurate data input or corrections into computer files.
• Ensure all communication is updated timely
• Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, generate arrival notices, billing, etc.
• Complete import/export documentation in accordance with international trade regulations.
• Dispatch carriers to pick up at company locations and customer related distribution centers
• Track and trace functions, including entry of all milestones and exceptions.
• Coordinate the distribution of emails and communication,

Performs other duties as assigned.

• High school diploma/GED.
• Proficient computer skills.
• Good cust svc, organizational, and communication (written/oral) skills.
• Freight forwarding or logistics experience preferred
• Basic math skills for conversions to metric and currency evaluations.

Preferred Qualifications:

Ocean and Air experience

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

$17.89 – $24.73 USD Hourly

Additional Details:

Monday - Friday, 9:00 AM - 6:00 PM, Onsite.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.