Air Export Forwarding Agent - Dangerous Goods

FedEx Logistics; East Point, Northern (GA, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

FedEx Logistics seeks a motivated Freight Forwarder to deliver high-quality customer service and accurate shipment processing. You will liaise with agents, clients, and service providers to ensure on-time movement of freight while resolving billing and documentation issues.

Onsite role with standard hours, supporting import/export compliance, hazardous materials handling when required, and ongoing customer communications. Experience in freight forwarding or logistics is preferred.

Qualifications

• High school diploma or GED required with basic computer literacy.
• Strong customer service, organizational and communication skills are essential.
• Familiarity with freight forwarding or logistics preferred.
• Knowledge of air export regulations and DOT import/export considerations is a plus.

Responsibilities

• Provide high level customer service and maintain relationships with frontline personnel across divisions.
• Prepare and submit documentation to agents and clients in accordance with laws and regulations.
• Resolve issues delaying shipments and coordinate with brokers and service providers.
• Input data accurately, develop rates and quotes for freight movement, and handle billing inquiries.
• Track shipments, perform track-and-trace duties, and dispatch carriers for pickups.
• Coordinate oversized or out-of-gauge shipments and handle hazmat shipments when needed.
• Engage with clients on billing disputes and status updates; support import/export compliance.

Skills

Customer service

Organizational skills

Written and verbal communication

Microsoft Office

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office Suite

Job description

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer’s needs.
• Ensure all communication with internal and external customers is updated timely
• Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at CFS, FTN and customer related distribution centers
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

• High school diploma/GED.
• Proficient computer skills.
• Strong cust svc, organizational, and communication (written/oral) skills.
• Knowledge of freight forwarding or logistic required.
• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.
• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

Preferred Qualifications: strong communication skills with the ability to provide excellent customer service and maintain professionalism in both written and verbal interactions. Demonstrates strong attention to detail, organizational skills, and the ability to manage multiple to remain calm under pressure, adapt to changing priorities, and work collaboratively as part of a team. Proficient in Microsoft Office applications, including Outlook and Excel, with a positive attitude and commitment to continuous learning.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $18.54 -$25.96

Additional Details: This role will be onsite Monday - Friday 8:00AM - 5:00PM

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.