Air Export - Customer Service

Expeditors; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid vacation prorated

Holidays

401(k) with employer match

Health/dental/vision insurance

Life and disability insurance

Parental leave

Employee assistance program

Job summary

Expeditors is seeking an Air Export Customer Service Agent in Salt Lake City to manage customer shipments, coordinate with OPS, and ensure compliance with export regulations. You will use the AEX Workboard for reporting and monitoring while delivering exceptional service to our customers.

The role requires 6 months to 1 year of Expeditors operational experience, strong written communication, and proven interpersonal and customer service skills.

Qualifications

• 6 months to 1 year of Expeditors operational experience.
• Excellent written communication skills.
• Demonstrated customer service skills and proven interpersonal skills.

Responsibilities

• Interact with customers to arrange international shipments, meeting service standards.
• Coordinate service provider requests or escalations and communicate requirements to OPS team.
• Adhere to compliance standards and internal/external regulations.
• Ensure customers' standard operating procedures are followed and updated as applicable.
• Handle overseas communications regarding customer service requests or coordinate with OPS for support.
• Manage all customer reports and ensure they are sent on the required cadence.
• Support customers with inquiries regarding compliance, documentation and export regulations; provide resources as needed.
• Provide general pricing information to customers.

Skills

Expeditors operational experience

Excellent written communication

Customer service skills

Interpersonal skills

Tools

AEX Workboard

Job description

Job Description

Air Export Customer Service Agent

Scope of Position

External Communication to Customers, Providers, Agents and EI Network, Reporting. Coordination and Collaboration with OPS for Timely Process Flow.

Duties and Responsibilities

• Utilize AEX Workboard for Reporting and Monitoring
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Coordinate all service provider requests or escalations and communicate requirements to OPS team.
• Adhere to strict compliance standards and requirements pertaining to both internal and external regulations in accordance with controls
• Ensure all customers standard operating procedures are followed and are in place and updated as applicable.
• Handle all overseas communications in regard to Customer Service specific requests or coordinate with OPS team for support.
• Manage all Customer Reports and ensure they are sent out on required cadence
• Supporting customers with inquiries regarding compliance, documentation and export regulations and provide resources to them if required
• Understand and provide general pricing per requests to customers.

Qualifications

• 6 months to 1 year of Expeditors Operational Experience
• Excellent written communication skills
• Demonstrated customer service skills and proven interpersonal skills.

Preferred Qualifications

• IATA/FIATA
• LATAM Certification
• Hazardous Materials Certification

Benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Annual Paid Holidays (10)
• Potential Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)
• 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 8am-5pm