Air Export Agent II

Evolving Solution Services; Peabody (MA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team oriented environment

Job summary

OCEANAIR Inc. in Peabody, MA is seeking an Air Export Agent II to manage end-to-end air shipments, ensuring accurate documentation and regulatory compliance for time-sensitive freight.

This full-time, in-office role requires 3-5 years of experience, proficiency with Cargowise, and strong communication with carriers, customers, and overseas agents. Weekend rotation may apply.

Qualifications

• 3-5 years of experience in air export operations or freight forwarding.
• Proficient in Cargowise.
• Strong knowledge of export documentation, IATA regulations, and air shipping processes.
• Experience with MAWB/HAWB.
• Familiarity with dangerous goods (DG) handling and IATA DGR.
• Proficiency with Microsoft Office.
• Excellent organizational and communication skills.
• Ability to work independently on complex shipments.

Responsibilities

• Independently manage air export shipments from booking through final delivery confirmation.
• Prepare, review, and audit MAWB/HAWB and other export documents.
• Coordinate with airlines, overseas agents, trucking companies to secure space.
• Handle dangerous goods documentation and shipments per IATA DGR.
• Proactively communicate shipment status, delays, and exceptions to customers and internal stakeholders.
• Maintain records in the TMS and ensure timely billing and cost entry.
• Assist with quotations and support sales efforts on assigned accounts.
• Serve as a point of escalation for junior Air Export Agents and assist with onboarding and training.
• Identify and recommend process improvements to increase efficiency and reduce errors.
• Ensure compliance with all export regulations, customs requirements, and company policies.

Skills

Air export operations

Freight forwarding

Customer communication

Problem solving

Independent work

Tools

Cargowise

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Air Export Agent II

Peabody, MA, US

Salary Range: $26.00 To $31.50 Hourly

Job Title: Air Export Agent II

Reports to: Export Manager

Location: Peabody, MA

Compensation: $26.00 -$31.50 per hour Employment

Type: Full-time / Non-exempt / 100% in office role

Join Our Team at OCEANAIR, Inc.! Since 1983, OCEANAIR Inc. has built a strong reputation as a trusted provider of global logistics and freight forwarding services. Guided by our core values of Service, Responsibility, Family, Excellence, and Adaptability, we deliver reliable solutions across air and ocean freight, customs brokerage, compliance, and domestic transportation.

Our success is driven by a commitment to our customers, a supportive team environment, and the ability to adapt in a fast-moving global industry. At OCEANAIR, we take ownership of our work, strive for excellence in everything we do, and treat our employees and partners like family. Join our team and be part of an organization dedicated to delivering high-quality service and long-term success.

What We're Looking For

• 3-5 years of experience in air export operations, freight forwarding, or a related field preferred
• Working knowledge using Cargowise preferred
• Strong working knowledge of export documentation, IATA regulations, and international air shipping processes
• Experience preparing and reviewing Master and House Air Waybills (MAWB/HAWB)
• Familiarity with dangerous goods (DG) handling and IATA DGR requirements preferred
• Proficiency with Microsoft Office
• Excellent organizational skills with strong attention to detail and the ability to manage competing priorities
• Strong written and verbal communication skills, including direct interaction with customers, carriers, and overseas agents
• Ability to work independently on complex shipments with minimal oversight
• Strong work ethic, accountability, and problem-solving mindset

Position Overview:

The Air Export Agent II independently manages the end-to-end coordination of air export shipments, including moderately complex and high-value or time-sensitive freight. This role takes ownership of documentation accuracy, regulatory compliance, and carrier/agent coordination. This position plays a key role in maintaining strong customer relationships, and is expected to exercise sound judgment in resolving shipment exceptions.

The schedule for this role may include weekends on a rotational basis and may require holiday coverage depending on operational needs.

Key Responsibilities

• Independently manage air export shipments from booking through final delivery confirmation, including complex, high-value, or time-sensitive freight
• Prepare, review, and audit Master and House Air Waybills and other export documentation for accuracy and regulatory compliance
• Coordinate directly with airlines, overseas agents, trucking companies, and other service providers to secure space and resolve routing issues
• Handle dangerous goods documentation and shipments in accordance with IATA DGR standards, where applicable
• Proactively communicate shipment status, delays, and exceptions to customers and internal stakeholders
• Maintain accurate records in the Transportation Management System (TMS) and ensure timely, accurate billing and cost entry
• Assist with quotations and support sales efforts on assigned accounts
• Serve as a point of escalation for junior Air Export Agents and assist with onboarding and training
• Identify and recommend process improvements to increase efficiency and reduce errors
• Ensure compliance with all applicable export regulations, customs requirements, and company policies

Work Environment & Physical Requirements

• Office-based position with regular computer and telephone use
• Involves strong attention to detail and highly organized
• Involves sitting or standing for extended periods; occasional walking, bending, and reaching
• Ability to lift, push, or pull up to 20 pounds
• Occasional work during weekends and holidays depending on departmental rotation

Why Work with Us?

• Competitive compensation and benefits package
• Opportunities for professional growth in global logistics
• Team-oriented, inclusive, and supportive work environment

OCEANAIR Inc. is an equal opportunity employer. We encourage applications from individuals of all backgrounds and are committed to providing reasonable accommodations for individuals with disabilities under the Americans with Disabilities Act (ADA).