Air Export Agent

Expeditors International; Plainfield (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid vacation & holidays

Medical health plan

Life insurance

Employee stock purchase plan

Training & development program

Growth opportunities

Referral bonus

Job summary

Expeditors International is seeking an Air Export Agent for an operations-focused role based in the Plainfield, IN area. You will process export shipments, handle documentation, and ensure accurate data entry while coordinating with customers and Expeditors offices worldwide.

The role emphasizes compliance, timely communication, and continuous improvement, with opportunities for growth within a Fortune 500 global logistics leader.

Qualifications

• Excellent interpersonal communication, both verbal and written.
• Strong organizational and prioritization abilities.
• Ability to work independently and in a team environment.
• Proven track record of consistent attendance.

Responsibilities

• Track and trace shipments and manage documentation.
• Prepare and process air export documentation (house/master air waybills, customs docs).
• Enter data accurately into operating system.
• Communicate with customers, vendors, Expeditors offices, and colleagues via email/phone/IM.
• Monitor reports and support billing accuracy.
• Maintain relationships with service providers (airlines, trucking companies).
• Ensure compliance with internal and external regulations and requirements.
• Aim to meet KPI targets and seek process improvements.
• Complete required 52 hours of annual training.

Skills

Interpersonal skills

Organizational skills

Independent work

Attendance

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:

• Track and Trace shipments.
• Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
• Maintain compliance standards including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Training and Development - must obtain required 52 hours of annual training.

Qualifications

• Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
• Strong organizational and prioritization skills are critical.
• Must have the ability to work independently and in a team environment.
• Proven background for excellent attendance.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus