Air Export Agent

Expeditors; Franklin (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors in Franklin, WI is seeking an Air Export Agent to process export shipments, prepare documentation, and support daily operations. The role emphasizes accuracy, timely data entry, and strong communication with customers and partners.

The position requires 6 months to 1 year of related experience, proficiency in Excel, and a commitment to continuous training. Overtime and occasional weekend work are part of the job, with opportunities for growth within Expeditors’ global network.

Qualifications

• 1) 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• 2) Understanding of air documentation process is a plus.
• 3) Effective interpersonal and communication skills.
• 4) Ability to work overtime and weekends as needed.
• 5) IATA certification is preferred.

Responsibilities

• Track and trace shipments and manage documentation.
• Prepare air waybills, commercial and customs documents.
• Enter data accurately into operating system and systems.
• Dispatch freight and communicate with customers and offices worldwide.
• Maintain compliance with regulations and meet KPIs.

Skills

Air export knowledge

Data entry

Customer communication

Overtime availability

Fluent English

Tools

Excel

PowerPoint

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:

• Track and Trace shipments.
• Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Dispatch freight.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Training and Development - must obtain required 52 hours of annual training. (company provided)

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Must have the ability to work overtime in support of department needs
• Open to working weekends as needed
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• IATA certification (preferred)
• Fluent in English
• Must be legally authorized to work in the United States

Reporting Structure

• Air Export Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus