Air Export Agent

Expeditors; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life Insurance

Employee stock purchase plan

Training and development program

Growth opportunities

Job summary

Expeditors Columbus is seeking an Air Export AOG Agent in an operations role responsible for processing export shipments, preparing documentation, and ensuring timely data entry. You will track shipments, dispatch freight, communicate with customers and partners worldwide, monitor reports, and uphold compliance and KPI targets while pursuing continuous process improvements.

This role requires strong organizational skills, the ability to work independently or in a team, and proficiency with

Qualifications

• Strong communication skills for customer, vendor and internal interactions.
• Accurate data entry and documentation processing.
• Ability to manage multiple tasks with prioritization and organization.

Responsibilities

• Track and trace shipments.
• Prepare, handle, and process shipment documentation incl. air waybills, commercial, and regulatory docs.
• Accurate data entry into operating system.
• Dispatch freight.
• Communicate with customers, vendors, Expeditors offices, and coworkers via multiple channels.
• Monitor reports.
• Ensure accurate client billing.
• Maintain relationships with airlines and trucking partners.
• Maintain compliance with internal policies, regulations, and customer requirements.
• Meet KPIs and seek process improvements.
• Complete 52 hours of annual training.

Skills

Communication skills

Data entry accuracy

Organizational skills

Teamwork

Independent work

Attention to detail

MS Office

Tools

Outlook

Excel

Word

PowerPoint

Job description

Air Export AOG Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation.

Major duties and responsibilities to include but not limited to

• Track and Trace shipments.
• Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Dispatch freight.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Training and Development - must obtain required 52 hours of annual training. (company provided)
• Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
• Strong organizational and prioritization skills are critical.?
• Must have the ability to work independently and in a team environment.
• Proficient computer skills - Outlook, Excel, Word, PowerPoint
• Proven background for excellent attendance.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus