Air Cargo Warehouse Lead & Operations Manager

Swissport International; Atlanta (GA); On-site; USD 63,039,000 - 68,880,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International is seeking a Lead Cargo Agent in Atlanta, GA to organize warehouse operations for air cargo, ensuring safety, SOP compliance, and efficiency. The role emphasizes leadership over cargo handling teams and close collaboration with airline customers and authorities.

The ideal candidate will drive performance through structured processes and data-driven reporting. The position offers full-time hours, competitive benefits, and opportunities to advance in a global aviation

Qualifications

• Must have a High School Diploma or equivalent.
• 3–5 years industry experience.
• 3 years managerial/supervisory experience.
• Ability to work in a team and handle conflict.
• Excellent organizational and planning skills.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office.
• Technical knowledge of equipment and systems.
• Ability to work under pressure.
• Customer focus and quality awareness.

Responsibilities

• Achieve financial targets aligned with the operational plan.
• Maintain high cargo operation standards and continuously improve workflows.
• Oversee subcontracted cargo service providers.
• Supervise pricing increases.
• Maintain strong relationships with customer airline management.
• Coordinate with airport authorities and regulatory bodies.
• Identify root causes and implement corrective actions.
• Generate detailed operation reports and summaries.
• Ensure adequate resources and processes for operations.
• Oversee and develop staff performance and training.

Skills

Teamwork

Conflict resolution

Organizational skills

Planning skills

Oral & written communication

Customer focus

Quality awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Swissport International is seeking a Lead Cargo Agent in Atlanta, GA to organize warehouse operations for air cargo, ensuring safety, SOP compliance, and efficiency. The role emphasizes leadership over cargo handling teams and close collaboration with airline customers and authorities.

The ideal candidate will drive performance through structured processes and data-driven reporting. The position offers full-time hours, competitive benefits, and opportunities to advance in a global aviation