AI Transformation Manager — ServiceNow Lead

EY; Atlanta (GA); On-site; USD 142,600 - 261,500; Full time

Job summary

EY is seeking a ServiceNow AI Architect Manager to lead transformation teams and shape AI strategy for clients across global industries. You will drive the design and deployment of AI‑native solutions, collaborating with EY’s AI & Data team to deliver end‑to‑end AI transformations in complex environments.

The role requires managing diverse teams, engaging with external clients, and applying governance, risk, and quality controls to ensure successful delivery and value realization.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically 2–5 years of ServiceNow NOW Assist implementation experience.
• Experience implementing ServiceNow AI solutions (Now Assist, Agentic, or AI Control Tower).
• Certifications: NOW Assist for ITSM/HRSD/CSM are desirable.
• 5+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow Transformation teams and drive AI strategy across user experience and governance frameworks.
• Own the build and deployment of AI‑native solutions in client projects.
• Mentor a multi‑disciplinary team of 5–10+ resources including offshore personnel.

Skills

ServiceNow AI

Prompt engineering

LLM orchestration

RAG techniques

Client leadership

Education

Bachelor's degree in CS/IS/Engineering

Tools

NOW Assist

Moveworks

AI Control Tower

Job description

EY is seeking a ServiceNow AI Architect Manager to lead transformation teams and shape AI strategy for clients across global industries. You will drive the design and deployment of AI‑native solutions, collaborating with EY’s AI & Data team to deliver end‑to‑end AI transformations in complex environments.

The role requires managing diverse teams, engaging with external clients, and applying governance, risk, and quality controls to ensure successful delivery and value realization.