AI Transformation Lead Technical Program Manager- Workforce / HR Platforms

JPMorgan Chase; Jersey City (NJ); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase in Jersey City is seeking an AI Transformation Lead Technical Program Manager to guide a multi-year workforce and HR platforms transformation. You will translate executive intent into a clear roadmap, drive cross-functional delivery, and embed responsible AI capabilities into project execution.

You will partner with engineering, architecture, product, HR, and controls to ensure transparent delivery, manage dependencies, and enable sustained adoption across the firm.

Qualifications

• 5+ years of experience in technical program management in a large organization.
• Ability to lead delivery across multiple teams and stakeholder groups with executive communication.
• Strong strategic and analytical capability with data-driven metrics (OKRs/KPIs, delivery health indicators).
• Governance and controls orientation, including risk/issue management and steering engagement.
• Proven ability to drive adoption, change management, and benefits realization in complex transformations.
• Excellent facilitation and stakeholder management skills; able to present recommendations to senior leaders.
• Fluency across delivery methodologies (Agile, Scrum, Kanban, Waterfall) and apply the right approach.

Responsibilities

• Own end-to-end program delivery for a complex, multi-year transformation with clear outcomes and milestones.
• Lead governance and executive cadence, including OKRs, KPIs, steering materials, RAID, dependencies, and reporting.
• Create and maintain integrated plans across teams and vendors with milestones and cutover planning.
• Drive cross-functional alignment with engineering, architecture, product, HR, and stakeholders; remove blockers.
• Enable change management, adoption, training, readiness tracking, and measurement of realized outcomes.
• Proactively manage risks, issues, dependencies, and escalation paths with clear options and recommendations.
• Deliver executive-ready narratives and insights with data visualization to communicate progress and decisions.
• Facilitate workshops and decision forums to build shared understanding and momentum across leadership.
• Strengthen delivery discipline and continuous improvement, applying modern delivery practices.
• Champion AI fluency and responsible adoption of agentic capabilities within program execution.

Skills

Technical program management

Multi-team leadership

Executive communication

Governance & controls

Adoption & change management

Stakeholder management

Delivery methodologies

Problem-solving

Technical fluency

AI fluency

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As an AI Transformation Lead Technical Program Manager- Workforce / HR Platforms at JPMorgan Chase in the Corporate Sector- Employee Platforms, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. You will lead strategy-to-execution for an Operating Committee-sponsored, multi-year transformation spanning HR and Technology. You will translate executive intent into a clear outcomes framework, integrated roadmap, and disciplined delivery across multiple workstreams. You'll partner closely with engineering, architecture, product, HR, and control functions to drive delivery transparency, manage interdependencies, and enable sustained adoption-while embedding responsible AI capabilities into program execution.

Job Responsibilities

• Own end-to-end program delivery for a complex, multi-year transformation, translating Operating Committee priorities into clear problem statements, target outcomes, milestones, and measurable success metrics.
• Lead governance and executive operating cadence, including OKRs/KPIs, executive steering materials, RAID, dependency management, delivery health reporting, and decision/approval forums to enable timely, well-informed decisions.
• Create and maintain integrated program plans across teams and vendors, including sequencing, resourcing inputs, requirements/feature tracking, milestones, and cutover/rollout planning to ensure on-time delivery and seamless integration with existing platforms.
• Drive cross-functional alignment with engineering, architecture, product, HR, and key stakeholders to clarify scope, value case, dependencies, and trade-offs; maintain accountability across workstreams and remove blockers.
• Enable change management, adoption, and benefits realization, partnering with HR and change stakeholders on communications, training approaches, readiness tracking, and measurement of realized outcomes to ensure solutions embed into business-as-usual.
• Proactively manage risks, issues, and dependencies, surfacing concerns early, driving mitigation plans, and executing appropriate escalation paths with clear options and recommendations.
• Deliver executive-ready narratives and insights, using crisp synthesis and data visualization to communicate progress, risks, trade-offs, decisions required, and recommendations.
• Facilitate workshops and decision forums that build shared understanding, resolve ambiguity, and maintain momentum across HR and Technology leadership.
• Strengthen delivery discipline and continuous improvement, applying modern delivery practices and helping teams inspect/adapt operating rhythms, metrics, and ways of working to improve predictability and outcomes.
• Champion AI fluency and responsible adoption of agentic capabilities, identifying and delivering opportunities to embed AI-assisted workflows into program execution (e.g., portfolio insights, delivery automation, risk identification, stakeholder communications) in partnership with product, engineering, and control stakeholders.
• Lead experimentation and learning loops, running lightweight pilots with defined success measures, capturing lessons learned, and scaling what works with appropriate governance and risk management.

Required Qualifications, Capabilities, and Skills

• 5 + years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated ability to lead delivery across multiple teams and stakeholder groups, including complex planning, dependency management, and executive-level communication.
• Strong strategic and analytical capability to define success measures, assess performance, identify improvement opportunities, and drive data-driven metrics (OKRs/KPIs, delivery health indicators).
• Strong governance and controls orientation, including risk/issue management, documentation rigor, and operating committee/steering engagement.
• Proven ability to deliver adoption and change outcomes (communications, readiness, training coordination, benefits tracking) as part of sustained transformation.
• Excellent facilitation and stakeholder management skills; comfortable driving alignment, negotiating trade-offs, and presenting clear recommendations to senior leaders.
• Fluency across delivery methodologies and tools (Agile, Scrum, Kanban, Waterfall) with sound judgment to apply the right approach per initiative.
• High adaptability and structured problem-solving in fast-paced, ambiguous environments.
• Strong technical fluency across modern platforms and digital tools, enabling effective partnership with architecture and engineering teams.
• AI fluency and intellectual curiosity, with the ability to evaluate and apply agentic tools to improve delivery execution and transparency while balancing governance and risk.
• Expe