AI Transformation Lead

Insight Global; Andover (MA); On-site; USD 150,000 - 230,000; Full time

Job summary

Insight Global seeks an AI Adoption & Implementation Lead to drive deployment and adoption of AI solutions for a leading pharmaceutical organization. You will own adoption strategy, rollout plans, and stakeholder engagement to translate complex AI initiatives into measurable business value.

You will partner with AI teams, scientists, and executives to ensure new capabilities are embedded in day-to-day work, while establishing repeatable adoption practices for future AI programs.

Qualifications

• 8+ years in technology adoption, implementation, change management, customer success, digital transformation, or tech-enabled business transformation.
• Direct experience supporting adoption or implementation of AI, Generative AI, ML, or AI-enabled enterprise solutions.
• Proven experience leading adoption activities for emerging technology or enterprise AI solutions.
• Ability to translate technology solutions into clear business value for non-technical audiences.
• Strong stakeholder engagement and executive presence across technical, scientific, and business leaders.
• Bachelor's degree in Business, Communications, Organizational Development, Information Systems, Life Sciences, Technology, or related field.

Responsibilities

• Lead the implementation, rollout, and adoption strategy for AI solutions across scientific and business functions.
• Develop and execute plans moving AI from technical completion to deployment and sustainment.
• Create AI adoption campaigns to drive awareness, engagement, and utilization.
• Serve as a visible, customer-facing representative of AI programs with scientists, leaders, and executives.
• Translate AI capabilities into clear business value and practical use cases for non-technical audiences.
• Develop stakeholder engagement strategies for different user populations and AI maturity levels.
• Conduct readiness and adoption assessments to identify barriers and address resistance.
• Partner with AI product owners and business stakeholders on roadmaps and rollout strategies.
• Facilitate demonstrations, sessions, workshops, and adoption events to boost confidence in AI capabilities.
• Develop communications that articulate purpose, value, capabilities, and impact of AI solutions.
• Build relationships with influencers and champions to accelerate adoption.
• Identify risks and provide recommendations to improve engagement and utilization.
• Support go-live planning, readiness activities, and post-launch reinforcement.
• Define adoption metrics and gather user feedback to drive improvements.

Skills

Technology adoption

Implementation

Change management

Customer success

Digital transformation

Stakeholder engagement

Education

Bachelor's degree in related field

Job description

Insight Global is seeking an AI Adoption & Implementation Lead to support the deployment and adoption of artificial intelligence solutions for a leading pharmaceutical organization. This individual will serve as the primary adoption and implementation lead responsible for taking AI solutions from technical completion through successful rollout, user adoption, and sustained business value across scientific and enterprise teams.

The ideal candidate brings a strong combination of change management, technology implementation, customer success, and stakeholder engagement experience and is comfortable operating at the intersection of AI, science, technology, and business transformation. This role requires someone who can build excitement around new AI capabilities, establish credibility with scientists and senior leaders, and translate technically complex solutions into clear, meaningful use cases for end users.

This is a highly visible, stakeholder-facing role. The AI Adoption & Implementation Lead will partner closely with AI and technology teams, scientific stakeholders, business leaders, and executive sponsors to develop implementation strategies, drive adoption campaigns, facilitate stakeholder engagement, and ensure new AI capabilities become embedded into day-to-day ways of working.

Key Responsibilities

• Lead the implementation, rollout, and adoption strategy for AI solutions across scientific and business functions.
• Develop and execute implementation plans that move AI solutions from technical completion through deployment, adoption, and sustainment.
• Create targeted AI adoption campaigns designed to generate awareness, excitement, engagement, and utilization of new capabilities.
• Serve as a visible, customer-facing representative of AI programs, regularly engaging directly with scientists, business leaders, and senior executives.
• Translate complex AI solutions, capabilities, and technical concepts into clear business value, practical use cases, and compelling messaging for non-technical audiences.
• Develop stakeholder engagement strategies tailored to different user populations, leadership groups, and levels of AI maturity.
• Conduct stakeholder, readiness, and adoption assessments to identify barriers to adoption and proactively address resistance or uncertainty.
• Partner with AI product owners, technical teams, and business stakeholders to develop effective rollout strategies and implementation roadmaps.
• Facilitate demonstrations, stakeholder sessions, leadership discussions, workshops, and adoption events to increase awareness and confidence in new AI capabilities.
• Develop communications and messaging that clearly articulate the purpose, value, capabilities, and expected impact of AI solutions.
• Build relationships with key influencers, champions, scientists, and business leaders who can accelerate adoption within their organizations.
• Identify implementation and adoption risks and provide recommendations to program leadership to improve engagement and utilization.
• Support go-live planning, readiness activities, launch communications, hypercare, and post-launch reinforcement.
• Define adoption metrics and success measures to evaluate utilization, engagement, user experience, and overall effectiveness of AI implementations.
• Gather structured user feedback and partner with technical and product teams to inform solution improvements and future adoption strategies.
• Develop executive presentations, adoption updates, implementation roadmaps, and stakeholder materials for senior leadership.
• Help establish repeatable adoption and implementation practices that can be leveraged across future AI solutions and use cases.

Required Skills & Experience

• 8+ years of experience in technology adoption, implementation, organizational change management, customer success, digital transformation, or technology-enabled business transformation.
• Direct experience supporting the adoption or implementation of AI, Generative AI, machine learning, or AI-enabled enterprise solutions.
• Proven experience leading adoption or implementation activities for emerging technology, enterprise software, digital products, or AI-enabled solutions.
• Demonstrated ability to take technology solutions from technical readiness through business implementation, rollout, adoption, and sustainment.
• Exceptional stakeholder engagement and relationship management skills with the ability to establish credibility across technical, scientific, and executive audiences.
• Strong executive presence and comfort presenting, facilitating discussions, and influencing senior leaders.
• Experience developing and executing implementation plans, rollout strategies, communications, engagement campaigns, and adoption initiatives.
• Strong ability to translate technical concepts into clear, compelling business messaging and practical use cases for non-technical audiences.
• Demonstrated experience driving excitement, awareness, and behavioral adoption around new technology.
• Strong facilitation and presentation skills with experience leading demonstrations, workshops, stakeholder sessions, and leadership discussions.
• Ability to work closely with technical teams while representing the needs and perspectives of end users and business stakeholders.
• Strong project management skills with the ability to coordinate multiple stakeholders, initiatives, and deployment activities simultaneously.
• Bachelor's degree in Business, Communications, Organizational Development, Information Systems, Life Sciences, Technology, or a related field.