AI Transformation

JLL; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and tool rollouts within Work Dynamics - Technology Advisory. This client-facing role leads the full adoption lifecycle from training to scaled deployment, aligning technology with people and processes to deliver client value.

You will build adoption dashboards, coordinate with product and enablement teams, and facilitate workshops across multiple accounts in a fast-paced

Qualifications

• 5-7 years in change management, tech adoption, or digital transformation.
• Experience turning pilot into scaled production use.
• Strong communication and facilitation with diverse teams.
• Experience designing training and enablement for technical tools.

Responsibilities

• Lead adoption and change-management for AI tool releases across accounts.
• Execute hands-on training, enablement sessions, and workshops.
• Develop account-specific rollout materials, playbooks, and dashboards.
• Collect feedback, measure adoption, and drive continuous improvements.

Skills

Change management

Training delivery

Facilitation

Data/Sentiment analysis

Adoption metrics

Cross-functional collaboration

AI/Automation rollout

Communication

Education

Bachelor's degree

Tools

Power BI

Tableau

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account AI Adoption Lead

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and AI tool rollouts across assigned control accounts within Work Dynamics - Technology Advisory. This role serves as the execution engine for account-level AI transformation, translating cutting-edge agent and tool capabilities into measurable changes in how teams work, collaborate, and deliver value to clients. The Account AI Adoption Lead owns the full adoption lifecycle within assigned control accounts—from initial training and enablement through feedback collection, utilization tracking, and scaled rollout support. This is a client-facing, operationally focused role for a change leader who thrives at the intersection of technology, people, and process transformation.

Key Responsibilities

• Adoption & Change Management Execution
  • Serve as the primary adoption and change-management point of contact for assigned control accounts through each agent/tool release cycle.
  • Lead hands-on training, enablement sessions, and workshops for account teams adopting new AI agents or tools.
  • Develop scripts for the control accounts to follow and monitor the adoption of the script and measure impact of the agent.
  • Design and deliver tailored change-management materials, communications, process documentation, quick-reference cards - specific to each account's workflows and organizational culture.
  • Identify adoption blockers at the account level and escalation issues with clear, actionable recommendations.
  • Support account teams as they transition from pilot/control-group use to broader, production-scale rollout.
• Feedback & Continuous Improvement
  • Collect structured usability and adoption feedback directly from control account teams through surveys, interviews, and observation.
  • Synthesize feedback into actionable insights for product, implementation, and vertical leadership teams.
  • Track and report on utilization metrics, adoption rates, and user sentiment for assigned control groups.
  • Recommend iterative improvements to training content, rollout processes, and tool configurations based on field learnings.
• Stakeholder Engagement & Communication
  • Build trusted relationships with account-level leaders, key users, and cross-functional stakeholders.
  • Communicate release timelines, feature updates, and adoption milestones clearly and consistently.
  • Facilitate regular touchpoints with account teams to reinforce adoption goals, celebrate wins, and address concerns.
  • Coordinate with vertical leadership, product teams, and enablement functions to ensure alignment on rollout priorities and success criteria.
• Operational Coordination
  • Maintain adoption dashboards and tracking mechanisms for assigned accounts.
  • Ensure proper handoff and knowledge transfer as accounts move from control-group status to full deployment.
  • Collaborate with Technology Advisory operations teams to align AI tool adoption with broader service delivery processes.
  • Support the development of scalable adoption playbooks and best practices for future rollouts.

Qualifications

• 5-7 years of experience in change management, technology adoption, or digital transformation roles.
• Demonstrated experience in operations and technology operationalization—taking tools, platforms, or processes from pilot into scaled, production use.
• Strong communication and facilitation skills, with the ability to engage effectively with diverse account-level teams and stakeholders.
• Experience designing and delivering training and enablement programs for technical tools or process changes.
• Proven ability to collect, synthesize, and act on user feedback to drive continuous improvement.
• Analytical mindset with experience tracking adoption metrics, utilization data, and user sentiment.
• Comfortable working in a fast-paced, evolving environment where priorities and tools may shift rapidly.
• Self-starter with strong organizational skills and the ability to manage multiple accounts and workstreams simultaneously.

Preferred Qualifications

• Experience with AI, machine learning, or automation tool rollouts in enterprise or professional services environments.
• Familiarity with workplace technology platforms (e.g., Microsoft 365, collaboration tools, workflow automation).
• Background in commercial real estate, corporate services, or workplace consulting.
• Knowledge of change management frameworks (e.g., Prosci ADKAR, Kotter, Lewin).
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, Excel).
• Project management or agile methodology experience.

Education

Bachelor's degree in Business, Communications, Information Technology, Organizational Development, or a related field.

Certifications

Certifications in change management (e.g., Prosci, CCMP) are a plus.

Employment Terms

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation

Expected compensation for this position: 130,000.00 - 180,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote - Austin, TX, Chicago, IL

Benefits

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, you may email us at [e-mail].

This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.

Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

For all applicants, JLL will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.