AI Transformation

JLL; Springfield (IL); A distancia; USD 130.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with matching

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Descripción de la vacante

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent rollouts across assigned control accounts. You will translate AI capabilities into measurable value and own the adoption lifecycle from training through scaled rollout.

This client-facing role requires strong communication, analytics, and project-management skills to enable successful AI transformations across teams.

Formación

• 5-7 years in change management, technology adoption, or digital transformation roles.
• Experience in operations and technology operationalization from pilot to scale.
• Strong communication and facilitation skills with diverse teams.
• Experience designing and delivering training and enablement programs.
• Ability to collect, synthesize, and act on user feedback to drive improvement.

Responsabilidades

• Adoption & Change Management Execution for assigned accounts.
• Lead hands-on training, enablement sessions, and workshops for AI tools.
• Develop scripts and monitor adoption impact; design tailored materials.
• Track utilization metrics, adoption rates, and user sentiment.
• Coordinate with cross-functional stakeholders on rollout priorities.

Conocimientos

Communication

Facilitation

Training design

Stakeholder engagement

Analytical mindset

Change management

Project management

Educación

Bachelor's degree

Herramientas

Power BI

Tableau

Excel

Microsoft 365

Descripción del empleo

Position Overview

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking an Account AI Adoption Lead to drive hands‑on adoption and change management for AI agent and AI tool rollouts across assigned control accounts within Work Dynamics — Technology Advisory. This role serves as the execution engine for account‑level AI transformation, translating cutting‑edge agent and tool capabilities into measurable changes in how teams work, collaborate, and deliver value to clients.

The Account AI Adoption Lead owns the full adoption lifecycle within assigned control accounts—from initial training and enablement through feedback collection, utilization tracking, and scaled rollout support. This is a client‑facing, operationally focused role for a change leader who thrives at the intersection of technology, people, and process transformation.

Key Responsibilities

• Adoption & Change Management Execution
• Serve as the primary adoption and change‑management point of contact for assigned control accounts through each agent/tool release cycle
• Lead hands‑on training, enablement sessions, and workshops for account teams adopting new AI agents or tools
• Develop scripts for the control accounts to follow and monitor the adoption of the script and measure impact of the agent
• Design and deliver tailored change‑management materials, communications, process documentation, quick‑reference cards—specific to each account's workflows and organizational culture
• Identify adoption blockers at the account level and escal…
• Feedback & Continuous Improvement
• Collect structured usability and adoption feedback directly from control account teams through surveys, interviews, and observation
• Synthesize feedback into actionable insights for product, implementation, and vertical leadership teams
• Track and report on utilization metrics, adoption rates, and user sentiment for assigned control groups
• Recommend iterative improvements to training content, rollout processes, and tool configurations based on field learnings
• Stakeholder Engagement & Communication
• Build trusted relationships with account‑level leaders, key users, and cross‑functional stakeholders
• Communicate release timelines, feature updates, and adoption milestones clearly and consistently
• Facilitate regular touchpoints with account teams to reinforce adoption goals, celebrate wins, and address concerns
• Coordinate with vertical leadership, product teams, and enablement functions to ensure alignment on rollout priorities and success criteria
• Operational Coordination
• Maintain adoption dashboards and tracking mechanisms for assigned accounts
• Ensure proper handoff and knowledge transfer as accounts move from control‑group status to full deployment
• Collaborate with Technology Advisory operations teams to align AI tool adoption with broader service delivery processes
• Support the development of scalable adoption playbooks and best practices for future rollouts

Role Scope & Distinction

This role is scoped to execution within assigned control accounts, not vertical‑wide strategy. This role owns the on‑the‑ground adoption and change‑management work inside the accounts themselves, ensuring that each release translates into real, sustained behavioral change, measured adoption, and trackable ROI. This role provides feedback to product and WPM on adoption blockers.

Qualifications

Required Qualifications

• 5-7 years of experience
• in change management, technology adoption, or digital transformation roles
• Demonstrated experience in operations and technology operationalization —taking tools, platforms, or processes from pilot into scaled, production use
• Strong communication and facilitation skills , with the ability to engage effectively with diverse account-level teams and stakeholders
• Experience designing and delivering training and enablement programs
• Proven ability to collect, synthesize, and act on user feedback to drive continuous improvement
• Analytical mindset with experience tracking adoption metrics, utilization data, and user sentiment
• Comfortable working in a fast-paced, evolving environment where priorities and tools may shift rapidly
• Self-starter with strong organizational skills and the ability to manage multiple accounts and workstreams simultaneously

Preferred Qualifications

• Experience with AI, machine learning, or automation tool rollouts in enterprise or professional services environments
• Familiarity with workplace technology platforms (e.g., Microsoft 365, collaboration tools, workflow automation)
• Background in commercial real estate, corporate services, or workplace consulting
• Knowledge of change management frameworks (e.g., Prosci ADKAR, Kotter, Lewin)
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, Excel)
• Project management or agile methodology experience

Education

Bachelor's degree in Business, Communications, Information Technology, Organizational Development, or a related field

Certifications

Certifications in change management (e.g., Prosci, CCMP) are a plus

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 130,000.00 – 180,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:Remote –Austin, TX, Chicago, IL

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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