AI Transformation

JLL; Austin (TX); Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

PTO & Holidays

Daily Pay

Job summary

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and AI tool rollouts across assigned control accounts within Work Dynamics - Technology Advisory. This role owns the full adoption lifecycle from training through rollout, serving as the execution engine for AI transformation and measurable value delivery to clients.

Ideal candidates will have 5-7 years in change management, operations, and technology adoption, with strong communication,

Qualifications

• 5-7 years in change management, technology adoption, or digital transformation roles.
• Experience in operations and technology operationalization—from pilot into production.
• Strong communication and facilitation skills for diverse account teams.
• Experience designing and delivering training and enablement programs for technical tools.
• Proven ability to collect, synthesize, and act on user feedback.
• Analytical mindset with experience tracking adoption metrics and user sentiment.
• Comfortable in a fast-paced, evolving environment; strong organizational skills.

Responsibilities

• Serve as primary adoption and change-management contact for assigned accounts through each release cycle.
• Lead hands-on training and enablement sessions for account teams adopting new AI agents or tools.
• Develop scripts for accounts to monitor adoption and measure agent impact.
• Design and deliver tailored change-management materials for each account.
• Identify adoption blockers and propose actionable remediation.
• Support transition from pilot to broader production rollout.
• Collect usability feedback via surveys, interviews, observation.
• Synthesize feedback into actionable product and rollout insights.
• Track utilization metrics, adoption rates, and user sentiment.
• Coordinate with leadership and product teams on rollout priorities.

Skills

Change management

Tech adoption

Training programs

Stakeholder mgmt

Analytics

Communication

Multitasking

Education

Bachelor's degree

Prosci/CCMP certs

Tools

Power BI

Excel

Tableau

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account AI Adoption Lead

Position Overview

JLL is seeking an Account AI Adoption Lead to drive hands‑on adoption and change management for AI agent and AI tool rollouts across assigned control accounts within Work Dynamics - Technology Advisory. This role serves as the execution engine for account‑level AI transformation, translating cutting‑edge agent and tool capabilities into measurable changes in how teams work, collaborate, and deliver value to clients.

The Account AI Adoption Lead owns the full adoption lifecycle within assigned control accounts-from initial training and enablement through feedback collection, utilization tracking, and scaled rollout support. This is a client‑facing, operationally focused role for a change leader who thrives at the intersection of technology, people, and process transformation.

Key Responsibilities

Adoption & Change Management Execution

• Serve as the primary adoption and change‑management point of contact for assigned control accounts through each agent/tool release cycle

• Lead hands‑on training, enablement sessions, and workshops for account teams adopting new AI agents or tools

• Develop scripts for the control accounts to follow and monitor the adoption of the script and measure impact of the agent

• Design and deliver tailored change‑management materials, communications, process documentation, quick-reference cards-specific to each account's workflows and organizational culture

• Identify adoption blockers at the account level and escape issues with clear, actionable recommendations

• Support account teams as they transition from pilot/control‑group use to broader, production‑scale rollout

Feedback & Continuous Improvement

• Collect structured usability and adoption feedback directly from control account teams through surveys, interviews, and observation

• Synthesize feedback into actionable insights for product, implementation, and vertical leadership teams

• Track and report on utilization metrics, adoption rates, and user sentiment for assigned control groups

• Recommend iterative improvements to training content, rollout processes, and tool configurations based on field learnings

Stakeholder Engagement & Communication

• Build trusted relationships with account‑level leaders, key users, and cross‑functional stakeholders

• Communicate release timelines, feature updates, and adoption milestones clearly and consistently

• Facilitate regular touchpoints with account teams to reinforce adoption goals, celebrate wins, and address concerns

• Coordinate with vertical leadership, product teams, and enablement functions to ensure alignment on rollout priorities and success criteria

Operational Coordination

• Maintain adoption dashboards and tracking mechanisms for assigned accounts

• Ensure proper handoff and knowledge transfer as accounts move from control‑group status to full deployment

• Collaborate with Technology Advisory operations teams to align AI tool adoption with broader service delivery processes

• Support the development of scalable adoption playbooks and best practices for future rollouts

Role Scope & Distinction

This role is scoped to execution within assigned control accounts, not vertical‑wide strategy. This role owns the on‑the‑ground adoption and change‑management work inside the accounts themselves, ensuring that each release translates into real, sustained behavioral change, measured adoption, and trackable ROI. This role provides feedback to product and WPM on adoption blockers.

Qualifications

Required Qualifications

• 5-7 years of experience in change management, technology adoption, or digital transformation roles

• Demonstrated experience in operations and technology operationalization-taking tools, platforms, or processes from pilot into scaled, production use

• Strong communication and facilitation skills, with the ability to engage effectively with diverse account‑level teams and stakeholders

• Experience designing and delivering training and enablement programs for technical tools or process changes

• Proven ability to collect, synthesize, and act on user feedback to drive continuous improvement

• Analytical mindset with experience tracking adoption metrics, utilization data, and user sentiment

• Comfortable working in a fast‑paced, evolving environment where priorities and tools may shift rapidly

• Self‑starter with strong organizational skills and the ability to manage multiple accounts and workstreams simultaneously

Preferred Qualifications

• Experience with AI, machine learning, or automation tool rollouts in enterprise or professional services environments

• Familiarity with workplace technology platforms (e.g., Microsoft 365, collaboration tools, workflow automation)

• Background in commercial real estate, corporate services, or workplace consulting

• Knowledge of change management frameworks (e.g., Prosci ADKAR, Kotter, Lewin)

• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, Excel)

• Project management or agile methodology experience

Education

• Bachelor's degree in Business, Communications, Information Technology, Organizational Development, or a related field

• Certifications in change management (e.g., Prosci, CCMP) are a plus

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

130,000.00 - 180,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Austin, TX, Chicago, IL

Personalized benefits that support personal well‑being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.