Senior Director Marketing Transformation and Change Management

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 150,000 - 180,000; Part time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Senior Director of Marketing Transformation & Change Management to lead enterprise change across AI tool rollouts and marketing initiatives. The role focuses on governance, enablement, and cross-functional collaboration with senior marketing leaders to drive adoption and sustainable impact.

Responsibilities include prioritizing change programs, applying frameworks, and managing risks while partnering with internal teams to deliver scalable enablement and

Qualifications

• 10+ years of change management across tech, process, and org changes.
• Strong stakeholder management, including executive audiences.
• Excellent written communication with clear, direct style.
• Experience designing structured enablement or training materials.
• Ability to run multiple initiatives with varying size and pace.
• Familiarity with change frameworks (ADKAR/Prosci) and marketing tech.

Responsibilities

• Lead change portfolio across marketing’s initiatives, including AI tool rollouts and operating model shifts.
• Prioritize initiatives against capacity and calendar with multiple concurrent streams.
• Apply structured change frameworks to scope impact, enablement, and adoption tracking.
• Identify change risks early, including sponsorship and readiness gaps.
• Lead AI-focused change management for pilots and scaled deployments.
• Build and maintain branded enablement patterns and training content.

Skills

Change management

Stakeholder management

Executive communication

Training materials

AI/Marketing tech

Tools

Prosci/ADKAR

Job description

Senior Director, Marketing Transformation & Change Management

Fixed-Term Contract, 16 Months. U.S Based.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Change portfolio management Lead change management across marketing’s active change portfolio — AI tool and agent rollouts, process changes, operating model shifts, and organizational transitions as they arise
• Prioritize and sequence change initiatives against team capacity and business calendar, given multiple concurrent workstreams
• Apply structured change frameworks to scope impact, plan enablement, and track adoption, adapting the approach to the size and nature of each change
• Identify and flag change risks early — including gaps in sponsorship, readiness, or reinforcement — rather than letting them surface post-launch
• AI transformation (primary focus area) Lead change management specifically for AI tool and agent adoption within marketing, including pilot rollouts and scaled deployments
• Build and maintain change frameworks and enablement patterns tailored to introducing AI capabilities to marketing teams
• Plan and facilitate recurring AI-focused forums (e.g. quarterly marketing-wide AI update calls)
• Executive and stakeholder engagement Manage relationships with senior marketing stakeholders, including the CMO and Marketing Leadership Team, across the full change portfolio
• Draft executive-level communications on transformation initiatives, tooling decisions, and program updates
• Enablement and communications delivery Build branded enablement materials — decks, talk tracks, session recaps, and training content — for a range of audiences from SME testers to leadership, across whichever initiatives are live
• Work in partnership with our Marketing Internal Communications lead to collaborate on building out communications: beta invites, rollout comms, leadership updates, and post-session recaps
• Adapt communication and training approaches to the type of change — a tool rollout, a process change, and a structural change each need a different playbook
• Cross-functional partnership Work closely with SMEs, process owners, and pilot representatives across marketing to support rollouts of all kinds, not only AI-related ones
• Partner with project/delivery teams early enough to shape timelines and readiness plans, not just communicate decisions after the fact

Team Structure

This role reports into our Head of Marketing Data & AI. You will lead and coordinate an offshore Change Management specialist in India who will support with all Marketing change initiatives. You will also be supported by an offshore instructional designer who will assist with designing and building training and enablement materials.

Required Knowledge & Experience

• 10+ years proven experience in change management across a range of change types — not only technology rollouts, but also process and organizational change
• Strong stakeholder management skills, including comfort operating with senior/executive audiences
• Excellent written communication — able to write clearly and directly, without relying on corporate jargon or overstatement
• Experience designing and building structured enablement or training materials
• Ability to run multiple concurrent change initiatives of varying size and adapt approach accordingly
• Comfort working with ambiguity, particularly around emerging AI/agentic tools where processes are still being defined
• Familiarity with a change management framework (e.g. ADKAR/Prosci, or a comparable structured model)
• Experience leading change within marketing and marketing technology is desirable
• This position does not provide visa sponsorship.
• Candidates must be authorized to work in the United States without sponsorship.

Location

Location: On-site –Chicago, IL, Dallas, TX

Compensation

Expected compensation for this position: 150,000.00 – 180,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Benefits

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.