AI Trainer (Remote, Part-Time) — Mortgage CX Specialist

Kastle; San Francisco (CA); Remote; USD 34,000 - 62,000; Part time

Benefits offered by this job

Flexible part-time hours

Work from home

Opportunity to shape cutting-edge AI

Job summary

Kastle is building the AI operating system for consumer lending and is hiring a part-time AI Trainer with mortgage industry experience. You will annotate mortgage-related conversations, provide feedback to improve AI responses, and train the system for real-world loan servicing calls while working about 10 hours per week on flexible, remote schedules.

Ideal candidates have 5+ years in mortgage customer service, strong attention to detail, and reliable home internet.

Qualifications

• 5+ years as a customer service agent in mortgage servicing.
• Knowledge of escrow, payments, loss mitigation, QRPC, servicing transfers, and customer conversations.
• Strong attention to detail and communication skills.
• Reliable internet and computer for remote work.

Responsibilities

• Annotate and label data from mortgage-related conversations.
• Give feedback on AI responses to improve accuracy and usefulness.
• Train the AI system to handle mortgage servicing calls.
• Test AI for quality, customer experience, and realism.
• Work approximately 10 hours per week with flexible scheduling.

Skills

Customer service

Mortgage industry knowledge

Job description

Kastle is building the AI operating system for consumer lending and is hiring a part-time AI Trainer with mortgage industry experience. You will annotate mortgage-related conversations, provide feedback to improve AI responses, and train the system for real-world loan servicing calls while working about 10 hours per week on flexible, remote schedules.

Ideal candidates have 5+ years in mortgage customer service, strong attention to detail, and reliable home internet.