AI Technical Support Specialist | Based in Lithuania

Hostinger; United States; Remote; USD 14,000 - 24,000; Full time

Benefits offered by this job

Insurance from Day 1

Learning opportunities

Job summary

Hostinger is seeking a customer experience specialist at the intersection of CX and AI. You will start as a Customer Success Specialist, building deep knowledge of websites, domains, emails, billing, and builder tools while using AI to resolve complex issues for customers.

Progression moves through three stages: Mentor CS Product Expert and finally CX AI Engineer, where you’ll help scale the system, review prompts, and drive innovative solutions for thousands of conversations.

Qualifications

• Fluent English, written and spoken.
• Deep technical troubleshooting in hosting, infrastructure, networking, or similar areas.
• Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
• Already using AI to build or automate processes in your work.
• Ability to make technical complexity clear for non-technical customers.
• Comfortable with uncertainty and fluid responsibilities as the role evolves.

Responsibilities

• Stage 1: Build deep product knowledge across websites, domains, emails, billing, and builder tools, and solve complex issues with AI assistance.
• Stage 2: Mentor CS Product Expert by sharing knowledge and supporting customers while helping team growth.
• Stage 3: CX AI Engineer: manage the AI chatbot system, review prompts, identify patterns at scale, and drive innovation.

Skills

English fluency

Technical troubleshooting

Web hosting fundamentals

AI usage at work

Clear communication of complexity

Adaptability/uncertainty

WordPress/cPanel experience

AI tools/automation

Workflow improvement

Tools

WordPress

cPanel

Job description

ABOUT US

We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before.

THE ROLE

This isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.

YOUR JOURNEY

Customer Success Specialist Mentor CS Product Expert CX AI Engineer

At Hostinger, progression is based on performance, ownership, and impact.

Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.

Stage 2: Mentor CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.

Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.

WHO WE’RE LOOKING FOR

Skills you already have:

• Fluent English, written and spoken
• Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
• Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
• Already using AI to build or automate processes in your work
• Ability to make technical complexity clear for non-technical customers
• Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves

What makes you stand out:

• Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.
• Experience contributing to AI tools, automations, or chatbots as a core responsibility
• Proven experience in improving internal workflows, not just working within them

COMPENSATION

An hourly salary starting from 9.50 EUR gross.

WHAT YOU GET

360 Growth: We provide limitless learning opportunities https://www.hostinger.com/blog/learning-culture: 5-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, feedback culture https://www.hostinger.com/blog/reaching-your-peak, and physical and digital libraries. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.

Freedom & responsibility: Work on your terms, from modern offices in Kaunas and Vilnius or the comfort of home. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate on a monthly basis.

Wellness simplified: Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.

Work hard - party hard: Recognize hard work with company events like Summerfest https://www.youtube.com/watch?v=CPnIDaaq0jc& Winterfest https://www.youtube.com/watch?v=AfytsnQyE2I, Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Get ready to take your personal and professional growth to new heights! Be part of our journey

Three. Two. Onboard.