AI Support Engineer — GPU/Kubernetes Expert (Remote)

Togetherai; San Francisco (CA); Hybrid; USD 160,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Competitive compensation

Startup equity

Job summary

Togetherai, based in San Francisco, is seeking a Customer Support Engineer to assist customers with innovative AI solutions. In this role, you'll be the first line of defense, engaging directly with clients to resolve complex issues involving GPU clusters.

The ideal candidate will have over three years of experience in technical support, particularly in AI, with strong problem-solving skills and a knack for communicating complex ideas. Competitive compensation and flexibility in remote work are offered.

Qualifications

• 3+ years in a customer-facing technical role; 1 year in an AI support function.
• Strong technical background in GPU technologies and high-performance computing.
• Ability to communicate complex concepts to non-technical stakeholders.

Responsibilities

• Engage with customers to resolve technical challenges with GPU clusters.
• Become a product expert, ensuring a high level of customer satisfaction.
• Document configurations and troubleshooting guides for team knowledge.

Skills

AI and ML knowledge

Kubernetes proficiency

Problem solving

Scripting and Programming

Excellent communication

Tools

Ansible

SLURM

Job description

Togetherai, based in San Francisco, is seeking a Customer Support Engineer to assist customers with innovative AI solutions. In this role, you'll be the first line of defense, engaging directly with clients to resolve complex issues involving GPU clusters.

The ideal candidate will have over three years of experience in technical support, particularly in AI, with strong problem-solving skills and a knack for communicating complex ideas. Competitive compensation and flexibility in remote work are offered.