AI GPU Support Engineer — Kubernetes SRE (Remote)

United States Digital Space LLC; United States; Remote; USD 160,000 - 230,000; Full time

Benefits offered by this job

Startup equity

Health insurance

Remote-friendly

Job summary

United States Digital Space LLC is seeking a Technical Support Engineer to be the first line of defense for customers building training, fine tuning, and inference solutions with our AI infrastructure. You will work with Kubernetes GPU clusters, act as an SRE, and serve as a product expert while collaborating with product and sales to improve offerings.

The role requires 3+ years in a customer-facing technical role, deep Kubernetes knowledge, and strong AI/HPC fundamentals.

Qualifications

• 3+ years in a customer-facing technical role with AI service or mission-critical API support
• Experience as an SRE or DevOps engineer working with Kubernetes
• Strong background in AI/ML and HPC environments
• Advanced knowledge of Kubernetes, SLURM, IaC, high-performance networking, and storage management
• Experience with HPC/Slurm cluster environments, node draining and job scheduling
• Familiarity with InfiniBand, RDMA, and network diagnostics
• Ability to collaborate cross-functionally with Sales, Engineering, Support, Product and Research
• Excellent communication and ownership mindset

Responsibilities

• Engage with customers to resolve complex technical challenges in Kubernetes GPU clusters
• Act as customer-facing SRE to keep GPU clusters healthy and stable
• Become a product expert for GPU Cluster service and guide escalation to Eng/Prod
• Monitor cluster health and report hardware issues with remediation steps
• Maintain production infrastructure for enterprise GPU customers (fleet rebalancing, Slurm maintenance)
• Investigate storage and networking issues in bare-metal and VM environments
• Document configurations, procedures, and FAQs for knowledge sharing
• Provide coverage during holidays, nights and weekends as needed

Skills

Kubernetes

SRE/DevOps

AI/ML basics

HPC environments

IaC (Ansible)

High-performance networking

Troubleshooting complex systems

Cross-functional collaboration

Tools

SLURM

Ansible

NFS

Job description

United States Digital Space LLC is seeking a Technical Support Engineer to be the first line of defense for customers building training, fine tuning, and inference solutions with our AI infrastructure. You will work with Kubernetes GPU clusters, act as an SRE, and serve as a product expert while collaborating with product and sales to improve offerings.

The role requires 3+ years in a customer-facing technical role, deep Kubernetes knowledge, and strong AI/HPC fundamentals.