AI Support Automation Engineer

present of AI; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Shipped LLM agents

API/webhook debugging experience

Clear technical writing

Cloud billing awareness

Job summary

PointFive is seeking a candidate to build and run an AI-powered support function that triages, diagnoses, and resolves tickets, with the AI handling first-pass interactions. You’ll measure success, escalate hard cases, and own the end-to-end learning loop in a startup environment.

Ideal candidates ship LLM agents, can wire APIs and webhooks, and write clearly for both customers and engineers. Cloud billing knowledge is a plus as the platform focuses on cost-aware AI tooling.

Qualifications

• Experience shipping AI-assisted support products or features.
• Ability to wire up APIs and webhooks and debug integrations.
• Strong written communication for customers and engineers.

Responsibilities

• Build and run a support function powered by AI, including triage, diagnosis, and resolution of tickets.
• Define metrics and evaluate AI performance, then iterate to improve.
• Own the end-to-end enablement, from data handling to documentation.

Skills

LLM agents

API debugging

Webhook debugging

Technical writing

Tools

APIs

Webhooks

Job description

PointFive is seeking a candidate to build and run an AI-powered support function that triages, diagnoses, and resolves tickets, with the AI handling first-pass interactions. You’ll measure success, escalate hard cases, and own the end-to-end learning loop in a startup environment.

Ideal candidates ship LLM agents, can wire APIs and webhooks, and write clearly for both customers and engineers. Cloud billing knowledge is a plus as the platform focuses on cost-aware AI tooling.