AI Success Manager, West

Gleanwork; Mountain View (CA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, Vision, and Dental coverage

Home office improvement stipend

Annual education and wellness stipend

Healthy daily lunches

Generous time-off policy

Job summary

Gleanwork is looking for an AI Success Manager (AISM) in Mountain View, California. In this hybrid role, you will be responsible for the successful implementation of our AI platform, ensuring customer satisfaction and technical deployment.

Your duties will include helping clients achieve business outcomes, leading deployments, and collaborating with cross-functional teams. A competitive compensation package and a comprehensive benefits program will be offered, emphasizing a vibrant company culture.

Qualifications

• 3–5 years of experience in technical customer success or account management of SaaS products.
• Strong understanding of Agile and DevOps practices.
• Excellent analytical and problem-solving skills.

Responsibilities

• Lead new customer deployments and ensure successful implementations.
• Create and execute joint success plans that drive adoption.
• Monitor deployment progress and customer satisfaction metrics.

Skills

Technical deployment management

Customer success

Project management

Problem-solving

Communication skills

Agile methodologies

Tools

AWS

GCP

Azure

Job description

About the Role

As an AI Success Manager (AISM), you will serve as the primary post‑sales point of contact, accountable for platform health. The AISM is a hands‑on role where you will lead and orchestrate successful implementations and long‑term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building and delivering against joint success plans and EBRs. AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D on scoped engagements.

Responsibilities

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments, including hands‑on guidance for the setup of SSO and connectors
• Own the end‑to‑end delivery from kickoff to go‑live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
• Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
• Provide overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross‑functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

Qualifications

• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
• Excellent analytical and problem‑solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands‑on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions‑oriented mindset; trusted advisor with the capability to own escalations.
• Capable of handling ambiguity and thriving in a fast‑paced environment.

Location

This role is hybrid (4 days a week in our San Francisco or Mountain View office).

Compensation & Benefits

The standard OTE range for this position is $140,000–$200,000 annually. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time‑off policy, and the opportunity to contribute to your 401k plan to support your long‑term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipend to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

Equal Opportunity Employer

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.