AI Solutions Engineer: Build Agentic AI for Education

College of the Holy Cross; Worcester (MA); On-site; USD 114,000 - 121,000; Full time

Job summary

The AI Solutions Engineer at College of the Holy Cross builds and supports AI-powered applications and integrations that serve teaching, learning, and College operations. The role emphasizes agentic systems that plan, call tools, and manage multi-step tasks with human oversight, rather than simple Q&A.

You will work with the Principal AI Solutions Engineer and Director for Applied AI to turn faculty needs into small, instrumented software releases, collaborating across Enterprise Systems, Data

Qualifications

• Bachelor's degree in computer science, artificial intelligence, or a related field, or equivalent professional experience.
• Two or more years of software or AI engineering experience, including hands-on work building and deploying applications powered by large language models.
• Demonstrated experience building agentic systems: tool and function calling, multi-step workflows, and orchestration across services.
• Working proficiency with agent development frameworks such as the Claude Agent SDK or Google ADK.
• Solid engineering fundamentals: version control, automated testing, CI/CD, and deployment to a cloud platform such as AWS, GCP, or Firebase.
• Experience integrating with APIs and enterprise platforms.
• Ability to explain technical choices clearly to colleagues who are not engineers.
• Familiarity with evaluation and guardrail practices for AI systems, and experience in higher education, are both preferred.

Responsibilities

• Build, test, and deploy AI agents that plan, select and call tools, and complete multi-step tasks, with human-in-the-loop checkpoints where judgment or risk requires them.
• Implement the tool and function interfaces that let agents act on College systems safely, using modern APIs and middleware.
• Design agent workflows that degrade gracefully: bounded scope, clear permissions, sensible retries, and a defined fallback when a task cannot be completed.
• Develop point solutions, applications, and integrations using agent frameworks such as the Claude Agent SDK and Google ADK.
• Translate requirements into working software quickly, favoring small releases over long build cycles.
• Build evaluation sets and test harnesses so agent behavior is measured rather than assumed, and regressions surface before users do.
• Implement guardrails, permission scoping, and logging so that agent actions are auditable and failures are contained.
• Monitor deployed agents for cost, latency, error rates, and behavioral drift, and tune accordingly.
• Support and maintain existing applications and agents in production.
• Work closely with the Principal AI Solutions Engineer, following architectural direction and contributing to design and technical review.
• Partner with the Director for Applied Artificial Intelligence and Emerging Technologies on faculty-facing work and on the AI Exploration Lab.
• Coordinate with colleagues in Enterprise Systems, Data Architecture, and Information Security so solutions are integrated, secure, and supportable.
• Gather requirements from staff and faculty stakeholders and translate them into technical tasks and realistic estimates.
• Maintain clear documentation of what each agent does, what it is permitted to touch, and how to operate it.
• Other duties as assigned.

Skills

Agentic systems design

API integration

Service orchestration

Explain technical concepts

Education

Bachelor's degree in CS/AI or related field

Tools

Claude Agent SDK

Google ADK

AWS

GCP

Firebase

Job description

The AI Solutions Engineer at College of the Holy Cross builds and supports AI-powered applications and integrations that serve teaching, learning, and College operations. The role emphasizes agentic systems that plan, call tools, and manage multi-step tasks with human oversight, rather than simple Q&A.

You will work with the Principal AI Solutions Engineer and Director for Applied AI to turn faculty needs into small, instrumented software releases, collaborating across Enterprise Systems, Data