AI Solutions & Automation Engineer

Dixon Group Services LLC; Chestertown (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Training opportunities

Paid vacation, PTO, and holidays

Gym reimbursements

Job summary

The Dixon Group in Chestertown, MD is seeking an AI Solutions & Automation Engineer to lead the end-to-end lifecycle of our enterprise AI platform, automated workflows, and agentic solutions. You will partner with business units to design, build, deploy, and support secure, scalable AI-powered agents and multi-agent systems, ensuring governance, data protection, and operational reliability.

Join a veteran-owned manufacturing company with a focus on innovation, training opportunities, and growth

Qualifications

• Bachelor's degree in a related field required.
• 3–5+ years of software development experience in a business environment.
• Proven experience designing, building, deploying, and maintaining production-ready AI solutions and agents.
• Deep familiarity with agentic AI architectures, multi-agent orchestration and data governance frameworks.
• Strong technical skills with Microsoft Copilot Studio, Power Automate, Power Apps, Power Platform, Microsoft 365, Microsoft Graph, Dataverse, Fabric, and Azure services (Azure AI, Azure OpenAI).

Responsibilities

• Identify high-value AI opportunities across business units and drive AI-driven transformation.
• Conduct process analyses and operational audits to determine AI opportunities.
• Translate needs into detailed technical designs prioritizing value and feasibility.
• Design, build, deploy, and maintain autonomous AI systems.
• Develop Copilot Studio agents, AI workflows, and integrations with ERP/CRM/SQL/SharePoint/Teams.
• Evolve enterprise AI Platform architecture and governance; manage model serving and data pipelines.
• Create training materials and mentor team members on agentic techniques.
• Measure ROI, adoption, and operational impact.

Skills

Communication skills

Project management

Analytical thinking

Problem solving

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, Business, or related field

Tools

Microsoft Copilot Studio

Power Automate

Power Apps

Power Platform

Microsoft 365

Microsoft Graph

Dataverse

Fabric

Azure AI Services

Azure OpenAI

SQL / MS SQL Vector

Vector stores

RAG pipelines

REST APIs

Python

Git

Job description

Chestertown, MD 21620
Chestertown, MD, USA

Description

AI Solutions & Automation Engineer
Location: 1 Dixon Square, Chestertown, MD 21620
Work Hours: 8:00 AM - 5:00 PM, Monday through Friday
Pay Range: $60,000 - $100,000/Annually

Make the Right Connection—Build Your Career with Dixon!
The Dixon Group is seeking an AI Solutions & Automation Engineer to join our team in Chestertown, MD! In this role, you will lead the end-to-end lifecycle of our enterprise AI platform, automated workflows, and agentic solutions. This cross-functional position bridges software engineering, data science, and business process design. You will partner with leaders throughout the company to identify operational challenges and design, build, deploy, and support secure, scalable, and autonomous AI-powered agents and multi-agent systems. Your work will transform complex business requirements into measurable productivity gains while ensuring rigorous data governance, safety, and operational reliability.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Partner directly with business units and corporate leaders across operations, sales, customer service, finance, IT, engineering, and manufacturing to identify high-value AI opportunities and drive AI-driven transformation.
• Conduct thorough process analysis, workflow assessments, and operational audits to gauge existing business cases and determine where AI agents or intelligent automation can yield productivity gains.
• Translate operational needs into detailed technical solution designs, prioritizing projects based on business value, technical feasibility, and implementation complexity.
• Design, build, deploy, and maintain robust, autonomous, and semi-autonomous AI-powered single-agent and multi-agent systems that execute complex workflows and automate manual processes.
• Develop and optimize custom Copilot Studio agents, AI-powered workflows, and intelligent integrations leveraging modern LLM frameworks, RAG (Retrieval-Augmented Generation) architectures, and vector databases. Integrate agents with ERP, CRM, SQL databases, SharePoint, Teams, manufacturing systems, and third-party SaaS platforms.
• Own and continuously evolve the Dixon Enterprise AI Platform reference architecture, managing model serving, orchestration engines, data grounding pipelines, and observability infrastructure. Architect platform service catalogs (LLM gateway/routing, prompt lifecycle management, vector stores) to reduce time-to-production.
• Establish and enforce company-wide AI governance standards, model risk management programs, data protection policies, and access controls. Implement permission scoping, PII/data privacy controls, and audit trails in collaboration with IT and cybersecurity teams.
• Create training programs, user documentation, and demonstrations to ensure safe, effective adoption of approved AI tools. Train, mentor, and support team members on advanced agentic techniques and prompt optimization.
• Measure and report on AI program ROI, employee adoption rates, business impact, and operational performance improvements.

What We're Looking For:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, Business, or a related field (or equivalent combination of education and experience).
• 3-5+ years of software development and technology solutions implementation experience in a business environment.
• Proven experience successfully designing, building, deploying, and maintaining production-ready AI solutions, AI agents, or intelligent workflow automations.
• Deep technical familiarity with agentic AI architectures, multi-agent orchestrations, and data compliance frameworks.
• Strong technical skills in Microsoft Copilot Studio, Power Automate, Power Apps, Power Platform, Microsoft 365, Microsoft Graph, Dataverse, Fabric, and Azure Services (Azure AI Services, Azure OpenAI).
• Solid experience with databases and vector technologies including SQL, MS SQL Vector data type, vector stores, and RAG pipelines.
• Experience with programming languages and tools including Python, REST APIs, JSON, Git source control, Visual Studio, and MCP Servers.
• Excellent communication and project management skills with the ability to translate business needs into practical technical applications.
• Strong analytical and problem-solving skills with a commitment to balancing innovation with operational reliability and security.
• Excellent verbal and written communications skills.
• Certifications preferred, but not required: AB-620 Microsoft Certified: AI Agent Builder Associate, PL-400 Microsoft Certified: Power Platform Developer Associate, or related certifications in AI, cloud technologies, cybersecurity, or project management.

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Training opportunities
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.
The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.
The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.