AI Solutions Architect — Post-Sales for Cloud-Native AI

solo.io; Cambridge (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Solo.io is seeking an AI Solutions Architect to be the technical heartbeat of our strategic customer relationships, owning their success as they build the next generation of AI and agentic platforms on our products. This is a senior post‑sales role for someone thriving at the intersection of cloud‑native infrastructure and emerging AI workloads.

You’ll serve as the primary technical contact for a portfolio of strategic accounts, lead end‑to‑end issue resolution, guide customers to extend Solo.io

Qualifications

• Bachelor's degree (or equivalent) in a technical field.
• 5+ years in a customer-facing technical role such as Solutions Architect or similar.
• Deep expertise in cloud-native technologies (Kubernetes, service mesh, API gateways).
• Hands-on experience with AI/ML technologies (LLMs, agentic frameworks).

Responsibilities

• Serve as the primary technical contact for a portfolio of strategic accounts.
• Lead end-to-end technical issue resolution with cross‑functional teams.
• Guide customers to extend Solo.io products to AI workloads (LLM gateways, agent-to-agent communication, securing model traffic).
• Proactively drive product adoption by surfacing new use cases and best practices.

Skills

Cloud-native

Kubernetes

Service mesh

API gateways

AI/ML

Post-sales

Go/Python

Communication

Enterprise relations

Education

Bachelor's degree in a technical field

Tools

Envoy

Gloo Gateway

Istio

Cilium

Job description

Solo.io is seeking an AI Solutions Architect to be the technical heartbeat of our strategic customer relationships, owning their success as they build the next generation of AI and agentic platforms on our products. This is a senior post‑sales role for someone thriving at the intersection of cloud‑native infrastructure and emerging AI workloads.

You’ll serve as the primary technical contact for a portfolio of strategic accounts, lead end‑to‑end issue resolution, guide customers to extend Solo.io