AI Software Engineer

Zoom; United States; Hybrid; USD 265,000 - 332,000; Full time

Job summary

Zoom Communications, Inc. is seeking a highly experienced ML engineer to design and implement AI-based algorithms for live captioning and advanced product features. You will translate complex models into production-ready code and optimize training across GPUs in distributed environments.

The role requires a master's degree and 4+ years in ASR, ML, and programming, with a flexible telecommuting option across the U.S. This is a hybrid/remote-friendly position in a dynamic team.

Qualifications

• Master’s degree in Computer Science, a related field, or a foreign equivalent.
• 4 years of experience in job offered or related occupation.
• 4 years of experience in ASR for live captioning.
• 4 years of experience in Conformer model structure, RNN‑T Transformer Encoder, Beam Search, etc.
• 4 years of experience using GPUs across nodes for ASR training to improve the ASR training pipeline.
• 4 years of experience in C++ Programming.
• 4 years of experience in Python Programming for model training.
• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel.

Responsibilities

• In new product design roles, use machine language and statistical modeling techniques to develop and evaluate algorithms.
• Translate algorithms and technical specifications into code in both theoretical and product environments.
• Complete programming, testing, debugging and documentation for installation and maintenance.
• Apply deep learning to enable computers to visualize, learn and respond to complex situations.
• Adapt ML to VR/AR, AI, robotics and interactive products for user experiences.
• Work with large-scale computing frameworks, data analysis systems and modeling environments.
• Resolve complex issues using professional concepts and company objectives.
• Work on complex issues requiring in-depth evaluation of variables and factors.
• Exercise judgment to select methods and evaluation criteria; network with key contacts outside own area.

Skills

ASR

Conformer

RNN-T

Transformer Encoder

Beam Search

GPUs for ASR

C++

Python

Education

Master's degree in Computer Science or related field

Job description

Immigration sponsorship is not available for this position

Responsibilities

• In new product design roles, use machine language and statistical modeling techniques such as decision trees, logistic regression, Bayesian analysis and others to develop and evaluate algorithms to improve product/system performance, quality, data management and accuracy.
• In both theoretical development environments and specific product design, implementation, and improvement environments, use current programming language and technologies to translate algorithms and technical specifications into code.
• Complete programming and implement efficiencies, perform testing and debugging.
• Complete documentation and procedures for installation and maintenance.
• Apply deep learning technologies to give computers the capability to visualize, learn and respond to complex situations.
• Adapt machine learning to areas such as virtual reality, augmented reality, artificial intelligence, robotics and other products that allow users to have an interactive experience.
• Work with large scale computing frameworks, data analysis systems and modeling environments.
• Having wide-ranging experience, use professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Networks with key contacts outside own area of expertise.
• Determine methods and procedures on new assignments and may coordinate activities of other personnel.

What we’re looking for

Requires a master’s degree in Computer Science, a related field, or a foreign equivalent. Must have 4 years of experience in job offered or related occupation. Must have 4 years of experience in the following:

• 4 years of experience in ASR (Automatic Speech Recognition) for live captioning;
• 4 years of experience in Conformer model structure, RNN‑T (Recursive Neural Network – Transducer) Transformer Encoder, Beam Search, etc;
• 4 years of experience using GPUs across nodes for ASR training to improve the ASR training pipeline;
• 4 years of experience in C++ Programming;
• 4 years of experience in Python Programming for model training.
• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel.

Zoom Communications, Inc.
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Salary Range or On Target Earnings

Minimum:

$264,514.00

Maximum:

$332,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow‑ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We’re building a strong team at Zoom, and we’re looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it’s a good fit for your career goals. We continuously review applications, so submit yours whenever you’re ready to take the next step.

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