Software Engineer

Zoom; United States; Hybrid; USD 169,000 - 207,000; Full time

Job summary

Zoom Communications, Inc. is seeking a software engineer to implement the SMS chat channel for Zoom Contact Center and assess tasks from PM/UX. You will design databases and architectures, write backend API tests, troubleshoot issues, and build a monitoring system.

This role requires a Master’s degree and at least 1 year of relevant experience, with hybrid/remote work within the U.S. The position supports a structured hybrid work model with a competitive compensation package, and no travel is

Qualifications

• Master’s degree in Computer Science, Management and Systems or a related field.
• 1 year of experience in the offered role or related occupation.
• Experience in Core Java, Java Spring Boot, AWS, RESTful APIs, microservice frameworks, Kubernetes, SQL databases and Python.

Responsibilities

• Implement the sms chat channel for Zoom Contact Center.
• Assess tasks from PM/UX and provide feedback from a technical perspective.
• Perform DB/Architecture design.
• Implement test scripts for backend APIs.
• Troubleshoot production issues and perform fixes or enhancements.
• Implement scheduled callback related features.
• Design and implement a service monitoring system.

Skills

Core Java

Java Spring Boot

AWS

RESTful API

Microservice Framework

Kubernetes

Database SQL

Python

Education

Master’s degree in Computer Science, Management and Systems, or related field

Job description

Immigration sponsorship is not available for this position

Responsibilities

• Implement the sms chat channel for Zoom Contact Center.
• Assess the task from PM/UX and give feedback from a technical perspective.
• Perform DB/Architecture design.
• Implement test scripts for backend API.
• Troubleshoot production issues and perform fix or enhancement.
• Implement scheduled call back related features.
• Design and implement service monitoring system.

What we’re looking for

• Requires a Master’s degree in Computer Science, Management and Systems, a related field, or a foreign degree equivalent.
• Must have 1 year of experience in job offered or related occupation.
• Must have 1 year of experience in Core Java; Java sprint Boot; AWS - Amazon Web Service; Restful API; Microservice Framework; Kubernetes; Database SQL; and Python.
• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S.
• Position does not require domestic or international travel.

Zoom Communications, Inc.
#LI-DNI
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Salary Range or On Target Earnings

Minimum:

$187,741.00

Maximum:

$187,741.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We’re building a strong team at Zoom, and we’re looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it’s a good fit for your career goals. We continuously review applications, so submit yours whenever you’re ready to take the next step.

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