AI Service Delivery QA Specialist (Remote)

AuraOne; United States; A distancia; USD 34.000 - 55.000; Jornada completa

Descripción de la vacante

AI Trainer Jobs is seeking a remote Service Delivery Manager reviewer to assess AI outputs against operations workflows and policy, ensuring accurate escalation and stakeholder alignment. This contractor role emphasizes rigorous rubric use and clear reasoning.

Ideal candidates bring hands-on experience in service delivery manager operations, comfort with multi-page rubrics, and reliable part-time weekly availability; compensation is hourly and determined after interviews.

Formación

• Direct working experience in service delivery manager operations on real teams.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning naming the policy or workflow being applied.
• Reliable async availability for at least 10 hours per week.

Responsabilidades

• Review AI outputs against current service delivery manager specialist operations workflows, playbooks, and firm policy for Service Delivery Manager assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.

Conocimientos

Service Delivery Manager operations

AI workflow tooling

Bilingual experience

Descripción del empleo

AI Trainer Jobs is seeking a remote Service Delivery Manager reviewer to assess AI outputs against operations workflows and policy, ensuring accurate escalation and stakeholder alignment. This contractor role emphasizes rigorous rubric use and clear reasoning.

Ideal candidates bring hands-on experience in service delivery manager operations, comfort with multi-page rubrics, and reliable part-time weekly availability; compensation is hourly and determined after interviews.