AI Server Production Manager

Method360 Talent Acquisition; Grapevine (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

Method360 Talent Acquisition seeks an AI Server Production Manager to oversee repair operations, resource planning, and reporting to meet customer SLAs. You will supervise a team, manage inventory, and drive continuous improvements in quality and efficiency.

The candidate should have a bachelor’s degree in CS/engineering or equivalent, 3+ years in a related supervision role, and strong English communication skills (Spanish a plus).

Qualifications

• Bachelor’s degree in computer science or engineering or equivalent work experience.
• Minimum 3 years work related supervisor/manager experience in PC related system repair service industry.
• Fluent in speaking/reading/writing English; Spanish speaking is a plus.

Responsibilities

• Review customer requirements like quality and TAT; assign to supervisor.
• Generate and review management reports; present corrective actions.
• Manage repair parts inventory, transfers, audits, and cost reductions.
• Plan, schedule, and supervise production activities; meet deadlines.
• Develop KPI goals and maintain 5S workplace standards.
• Foster a positive, safe work environment and strong partner relationships.

Skills

English fluency

Spanish helpful

Supervisory experience

Education

Bachelor’s degree in computer science or engineering

Job description

Salary: $80000 - $90000 base salary plus bonus and benefits

Job Description:

The AI Server Production Manager is responsible for the repair management., department resources planning, generating and reviewing reports to meet customer SLA. Reviews customer reporting, reviews failure analysis and prepares corrective actions to improve repair quality.

Essential Duties and Responsibilities include the following:

• Review critical customer requirements such as quality, TAT, technician daily KPI targets, and follow up with supervisor assignments.
• Generate and review management reports. Present corrective and preventative actions to maintain superior service quality and continuous improvements.
• Maintains space, equipment, and supplies as well as managing repair parts inventory accuracy, transfers, audits, and reconciles to promote operations efficiency and reduce costs.
• Completes all projects assigned within the required timeframe.
• Develops record keeping procedures and manages appropriate department and training records in accordance with applicable regulations, policies, and ISO standards.
• Develops KPI goals and objectives for the department.
• Ensures energy conversation is strictly followed.
• Ensures daily housekeeping and workstation equipment layouts meet 5S requirements.
• Maintain and improve the operating layout and size of production lines.
• Plan, schedule, and supervise production activities.
• Completes other duties as assigned.

Warehouse Efficiencies

• Implements warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which cause product or delivery issues.
• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.

TeamLeadership

• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer and supplier relationships. Communicates and works with all business partners.
• Ensures inventory management and allocation flows product through the warehouse in the most cost efficient and productive manner.

Supervisory Responsibilities:

• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned Team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Education and/or Experience

• Bachelor’s degree in computer science or engineering or equivalent work experience is required.
• Minimum 3 years work related supervisor/manager experience in PC related system repair service industry.
• Must be fluent in speaking/reading/writing English. Spanish speaking is a plus.
• Must be flexible in working overtime depending on work requirements.
• Must have excellent communication skills and a professional attitude in dealing directly with customers and associates.
• Must be detailed oriented.
• Must take 100% ownership of job responsibilities.
• Needs ability to generate management reporting in EXCEL.
• Needs ability to generate instructions and procedures in Word and presentation materials in PowerPoint formats.
• Must have ability to work in a fast-paced environment while multi-tasking with the ability to set priorities and shift same due to business requirements.
• Must be self-motivated, proactive, and be able to work independently and as a team.
• Needs ability to manage projects and initiatives on tight deadlines and delegate accordingly.
• Needs ability and willingness to respond to after-hour calls for critical issues.
• Must have strong problem solving skills with the ability to coach and mentor team members.
• Shows determination to achieve excellent results