AI Server Delivery Lead — Customer Success & Governance

Dell; Chicago (IL); On-site; USD 170,000 - 220,000; Full time

Job summary

Dell Technologies in Chicago, Illinois is seeking a Customer Delivery Executive to lead the AI server support initiatives for PowerEdge XE customers. You will coordinate with support, engineering, sales, logistics and field teams to ensure end-to-end delivery and strong customer outcomes.

Responsibilities include governance, deployment guidance, scalable delivery models, and driving operational excellence while building trusted relationships with customers and stakeholders.

Qualifications

• Travel available regionally as business needs fluctuate.
• Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
• Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud).
• Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles.
• Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes.

Responsibilities

• Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations.
• Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices.
• Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support.
• Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes.
• Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies.

Skills

Travel & flexibility

Deal governance expertise

AI & infrastructure knowledge

Operational & delivery leadership

Customer & communication strengths

Education

Bachelor’s degree in information technology, Computer Science, or related field

Certifications: PMP, ITIL, or Dell-specific product certifications

Job description

Dell Technologies in Chicago, Illinois is seeking a Customer Delivery Executive to lead the AI server support initiatives for PowerEdge XE customers. You will coordinate with support, engineering, sales, logistics and field teams to ensure end-to-end delivery and strong customer outcomes.

Responsibilities include governance, deployment guidance, scalable delivery models, and driving operational excellence while building trusted relationships with customers and stakeholders.