Senior Consultant, Account Services Management

Dell GmbH; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

Dell Technologies is seeking a Customer Delivery Executive to join the Solutions Support as a Service team for PowerEdge XE servers in Chicago, Illinois. This role focuses on orchestrating AI server support initiatives and delivering high-value, end-to-end service to customers.

Based in Chicago, you will drive launch activities and develop operational playbooks, coordinating with multiple internal teams to ensure timely and effective problem resolution and customer satisfaction.

Responsibilities

• Lead two critical initiatives for the AI server support launch and Tiger Team playbook development.
• Coordinate across teams to ensure end-to-end operations for customers and internal stakeholders.

Job description

Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Chicago, Illinois.

What you’ll achieve

The ISG Remote Support team is seekingPowerEdge AI Customer Delivery Executivesto lead two critical initiatives: theAI Server Support Launch Teamand the development of theAI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.