AI Server Delivery Lead

Dell

Austin (TX)

On-site

USD 170,000 - 220,000

Full time

14 days+

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Job summary

Dell Technologies is seeking a Customer Delivery Executive to lead AI server initiatives for PowerEdge XE customers from Plano, TX. You will guide two critical programs, govern deals, and act as the AI infrastructure SME to ensure timely, high-quality delivery.

Roles demand 8–12 years in technical customer support or account management, a degree in IT/CS, travel flexibility, and strong PM/communication skills. Dell emphasizes equal opportunity and competitive compensation.

Qualifications

8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors.
Bachelor’s degree in information technology, Computer Science, or a related field.
Willingness to travel regionally to customer sites for escalations or hands-on data center training.
Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes.

Responsibilities

Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes
Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies