AI-Savvy Customer Support Coach & Career Guide

Polymer; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Leland is building the home for ambition in the age of AI. We connect people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI.

We are seeking an experienced Customer Support Coach to guide clients aiming to break into or grow within customer support roles. You will teach core issue resolution, troubleshooting, and technical support skills, while helping clients improve satisfaction and feedback analysis

Qualifications

• Hands-on experience in customer support (as a support specialist, technical support engineer, or industry professional).
• Proven track record of resolving issues and keeping customers satisfied.
• Ability to coach clients through technical and career growth with a structured approach.
• Willingness to set own hours and rates; sessions hosted virtually.

Responsibilities

• Teach core issue resolution, troubleshooting, and technical support skills.
• Guide clients on applying AI fundamentals and AI automation to their support work.
• Provide resume reviews, LinkedIn guidance, cover letter guidance, interview prep and networking strategy tailored to customer support roles.

Skills

Customer support experience

Coaching

Issue resolution

Communication

Job description

Leland is building the home for ambition in the age of AI. We connect people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI.

We are seeking an experienced Customer Support Coach to guide clients aiming to break into or grow within customer support roles. You will teach core issue resolution, troubleshooting, and technical support skills, while helping clients improve satisfaction and feedback analysis