Remote Customer Support Coach for AI-Driven Careers

Leland; United States; Remote; USD 55,000 - 124,000; Full time

Job summary

Leland is building the home for ambition in the age of AI. We connect people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI.

We help businesses become AI-native through training, hiring, and infrastructure. Coaches set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client.

Qualifications

• Experience coaching customers to resolve issues and improve satisfaction.
• Ability to teach resume, LinkedIn, and cover letter guidance.
• Familiarity with AI fundamentals and AI-powered tools in support.

Responsibilities

• Teach core issue resolution, troubleshooting, and technical support skills.
• Coach clients on resume, LinkedIn, cover letters, interview prep, and networking.
• Guide clients on applying AI fundamentals and automation to support work.
• Host sessions virtually and collaborate with the team to deliver quality coaching.

Skills

Customer coaching

Issue resolution

AI fundamentals

Resume review

Interview prep

Job description

Leland is building the home for ambition in the age of AI. We connect people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI.

We help businesses become AI-native through training, hiring, and infrastructure. Coaches set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client.