AI Sales Solutions Engineer | Eastern US

CM.com North America; Detroit (MI); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Global onboarding

Performance incentives

Health insurance

Career growth

Inclusive culture

Job summary

CM.com North America is seeking an AI Sales Solutions Engineer to be the technical lead for the US region, translating our AI-powered customer engagement portfolio into real business value for colleagues, partners, and customers. You will pair product and AI fluency with coaching to run technical discovery, demos, and enablement that moves deals forward.

We seek a candidate with 5+ years in a technical sales/solutions role, fluent English, and a track record of successful demos and enablement.

Qualifications

• 5+ years in technical sales engineering, solutions engineering, or pre-sales roles.
• Hands-on fluency with AI/LLM products and ability to explain business value to technical and non-technical audiences.
• Experience running demos, discovery, and enablement sessions for sales teams, partners, and customers.
• Fluent in English; willing to travel ~10% of the time.

Responsibilities

• Act as the primary technical SME for the US region, partnering with Sales, Customer Success, and Partners to scope, demo, and position CM.com portfolio—including AI Agents.
• Lead technical discovery and solution design translating business needs into credible CM.com implementations.
• Coach and enable colleagues and partners on the business value of CM.com’s AI capabilities through training and playbooks.
• Represent voice of the field back to Product and Engineering to sharpen roadmap and GTM positioning.
• Use AI tools to improve your own work: experiment, automate, and share what works with the team.

Skills

Technical sales

AI/LLM products

Demos & enablement

English fluency

Travel readiness

Job description

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What we value

EveryCM.comcolleague, connects to our4 shared values:

• Drive and Lead: You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.
• Grow and Learn: The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.
• Together and Care: We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.
• Speed and Change: By welcoming AI Agents into our organization, we fundamentally change how work is done. You are comfortable with change, and you love working in a high-paced environment.

The Role

As our AI Sales Solutions Engineer, you’ll be CM.com’s technical lead for the US region, the go-to expert who translates our AI-powered customer engagement portfolio into real business value for colleagues, partners, and customers. You’ll pair deep product and AI fluency with a coach’s instinct, running technical discovery, demos, and enablement sessions that build confidence and move deals forward. This is a highly visible role at the intersection of sales engineering and applied AI.

• Act as the primary technical SME for the US region, partnering with Sales, Customer Success, and Partners to scope, demo, and position theCM.comportfolio — including our AI Agents — against customer needs.
• Lead technical discovery and solution design for prospects and customers, translating business requirements into concrete, credibleCM.comimplementations.
• Coach and enable colleagues and partners on the business value of CM.com’s AI capabilities through training sessions, playbooks, and hands‑on support that build their technical fluency and confidence.
• Represent the voice of the field back to Product and Engineering, surfacing patterns from customer and partner conversations that sharpen our roadmap and go‑to‑market positioning.
• Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.

Who you are

• 5+ years in a technical sales engineering, solutions engineering, or pre‑sales role, ideally supporting AI, SaaS, or customer engagement platforms.
• Hands‑on fluency with AI/LLM‑based products and the ability to explain their business value in plain language to both technical and non‑technical audiences.
• A track record of running effective demos, technical discovery, and enablement sessions for sales teams, partners, and customers all along.
• Fluent in English; based on the Eastern Seaboard of the United States, with the flexibility to travel approximately 10% of the time.
• Genuinely curious about AI: You’re actively experimenting with the newest models / products to supercharge yourself at work.

Company Benefits

AtCM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningfulimpact. As aCM.comclub member, you’ll have the following benefits:

• A unique 3-days Global Onboarding program in our Headquarters in the Netherlands, a deep  dive into the culture ofCM.com.
• Competitive base salary with performance‑based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and development in a fast‑paced, innovative environment.
• A collaborative and inclusive company culture that values diversity and creative int‑ro.
• Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.