Customer Success Manager - UKI

United States Digital Space LLC; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

HubSpot is seeking a Customer Success Manager to lead with AI and deliver customer value while building lasting relationships across a diverse client base. You will act as a trusted advisor, tailoring solutions and helping customers unlock their potential to achieve their goals.

The role spans Dublin Office and remote/flex arrangements, with emphasis on proactive engagement and cross-team collaboration. You’ll manage 150–180 relationships, align goals with resources, and drive renewals and

Qualifications

• 2+ years of experience in a client-facing or account management role.
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required
• Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

Responsibilities

• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using the company for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at the company to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know the company’s software incredibly well and help your customers fully adopt the platform.
• Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from the company.
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more the company products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using the company to overcome them

Skills

Client-facing

Relationship-building

Negotiation

English fluency

Digital marketing knowledge

Job description

the company is looking for a Customer Success Manager who is interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full potential to achieve their goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

This role is open in our Dublin Office as well as Remote and Flex.

In this Role you’ll get to:

• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using the company for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at the company to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know the company’s software incredibly well and help your customers fully adopt the platform.
• Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from the company. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more the company products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using the company to overcome them

If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.

To excel in this role you will need to have:

• Fluency in written and spoken English.
• 2+ years of experience in a client-facing or account management role,
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required
• Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under the company’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in the company’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.

This resource will help guide how we recommend thinking about the range you see.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks the company offers to help employees grow better.

At the company, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

€56.900—€78.235 EUR

At the company, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional the company office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

About the company

the company (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. the company's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At the company, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, the company is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• the company Careers
• Life at the company on Instagram

If you need accommodations or assistance due to a disability, please reach out to us using this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to the company's Career Diversity page here.

India Applicants: link to the company India's equal opportunity policy here.

the company may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that the company may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to the company's Recruiting Privacy Notice for details on data processing and your rights.