AI-SaaS Support Specialist — Front‑Line Tech (NYC)

EvolutionIQ

New York (NY)

On-site

USD 75,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision

Paid parental leave

401k matching

Sponsorship

Job summary

EvolutionIQ, based in New York City, is seeking a Technical Support Specialist to be the frontline for client users, resolving technical challenges and ensuring maximum value from our AI-powered SaaS platform.

The role emphasizes learning AIaaS concepts, SQL querying, and using Salesforce and Zendesk. Fresh graduates to 2 years’ experience are welcome, with strong communication and problem-solving skills. Competitive compensation and benefits offered.

Qualifications

Bachelor’s degree in a technical or business discipline.
1–2 years of professional experience preferred; internships acceptable.
Excellent written and verbal communication skills; professional email writing.
Strong interest in AI technologies and SaaS business models.
Enjoys problem solving and digging into technical puzzles.

Responsibilities

Serve as the primary contact for client users via email, chat, and tickets.
Diagnose and resolve issues on the EvolutionIQ platform; escalate complex problems.
Explain technical concepts to non-technical users clearly.
Use SQL to query databases and investigate data discrepancies.
Track issues and solutions in Zendesk and Salesforce; contribute to knowledge base.
Gather user feedback for product and engineering teams.