AI Product Specialist — End-to-End Resolve Delivery

IFS North America, Inc.; Itasca (IL); Remote; USD 200,000 - 250,000; Full time

Benefits offered by this job

Salary range

Flexible PTO

Medical/Dental/Vision

401K with company match

Flexible spending accounts

Life & disability insurance

Tuition assistance

Volunteer events

Job summary

Nexus Black is seeking a high-velocity Product Specialist for Resolve, our AI-driven implementation product. You’ll partner with sales, capture customer requirements, and drive end-to-end delivery from demo to live production, ensuring promises align with delivered results.

In this remote-friendly, full-time role, you’ll own delivery for multiple deals, voice customer needs, and coordinate with AI engineering on scoped deltas, then move on to the next opportunity while maintaining customer

Qualifications

• Domain expertise in Resolve-friendly environments (field service, asset maintenance, or facility management).
• Technical fluency enabling you to brief AI engineers on necessary configurations.
• Comfort in sales motions, able to engage prospects on-site or in the field.
• Finisher mindset: own delivery end-to-end for weeks to get a customer live.
• Genuine curiosity about how customers work and operating in their environments.

Responsibilities

• Engage prospects directly; learn day-in-the-life and represent it inside Resolve.
• Capture evolving customer requirements and bring them to Product for prioritization.
• Own delivery end-to-end from demo to production with access/configuration.
• Define edge cases and package them as a delta for AI engineering.
• Hand off to account/adoption teams after go-live and move to the next challenge.

Skills

Domain expertise

Technical fluency

Sales aptitude

Delivery ownership

Curiosity about customers

Job description

Nexus Black is seeking a high-velocity Product Specialist for Resolve, our AI-driven implementation product. You’ll partner with sales, capture customer requirements, and drive end-to-end delivery from demo to live production, ensuring promises align with delivered results.

In this remote-friendly, full-time role, you’ll own delivery for multiple deals, voice customer needs, and coordinate with AI engineering on scoped deltas, then move on to the next opportunity while maintaining customer