AI Product Operations Manager

Abnormal Security; United States; On-site; USD 172,000 - 203,000; Full time

Job summary

A leading company is seeking a Product Operations Manager to streamline AI product development processes. The role involves managing product releases, providing data-driven insights, and optimizing processes to enhance collaboration across teams. Candidates should have extensive experience in product operations, strong analytical skills, and proficiency in tools like Jira and Salesforce.

Benefits

Bonus eligibility

Restricted stock units (RSUs)

Comprehensive benefits package

Qualifications

• 5+ years in product operations or program management, preferably in AI.
• 1-2 years people management experience.
• Strong data analysis skills and communication abilities.

Responsibilities

• Implement structured AI product development lifecycle for all Market Initiatives.
• Manage monthly product release/launch process with clear standards.
• Establish product performance metrics reviews across product areas.

Skills

Data analysis

Communication

Product management

Tools

Jira

Confluence

Salesforce

Gainsight

Job description

About the Role

Enable Abnormal's AI product teams to operate efficiently with customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams.

What you will do

Operational Excellence

• Implement structured AI product development lifecycle for all Market Initiatives
• Manage monthly product release/launch process with clear standards
• Lead cross-functional rituals including product reviews and launch meetings

Data-Driven Insights

• Establish product performance metrics reviews across product areas
• Build dashboards to track product performance and customer sentiment
• Provide visibility into development progress and technical dependencies

Process Optimization

• Define AI PM best practices and maintain Product Ops playbook
• Manage Request for Enhancements process with effective triage
• Drive AI-powered customer support automation initiatives

Customer & GTM Alignment

• Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
• Communicate product updates with clear enablement materials
• Work with sales and customer success to improve feature adoption

Must Haves

• 5+ years in product operations or program management, preferably in AI native company
• 1-2 years people management experience (preference for leading product operations and/or analytics teams)
• Strong data analysis skills and communication abilities
• Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles
• Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
• Background working with engineering, product and GTM teams in Enterprise SaaS environments
• Experience in cybersecurity or email security industry

Nice to Have

• Experience in cybersecurity or email security industry

#LI-PP1

At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

Base pay range: $172,100 — $202,500 USD San Francisco/New York Base pay range: $191,300 — $225,000 USD