AI Product Manager

SupportFinity™; San Francisco (CA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Equity options

Flexible PTO

401(k) plan

Health insurance

Remote-friendly

Collaborative culture

Job summary

Liberate is a dynamic enterprise startup shaping AI agent workflows for the insurance industry. We value ownership, urgency, and customer obsession in delivering high-impact AI deployments for large enterprise customers.

Join a collaborative environment with hybrid locations in Boston or San Francisco, and help translate business needs into actionable AI solutions while driving measurable value across deployment projects.

Qualifications

• 3–5 years in customer-facing or hybrid tech roles (enterprise PM, CS, implementation, strategy consulting, or solutions engineering).
• Ability to translate business requirements into technical specs or product briefs.
• Proven ability to lead workshops and uncover customer needs in ambiguous environments.
• Strong analytical and structured problem-solving skills.
• Excellent written and verbal communication, able to influence diverse stakeholders.
• Experience deploying or implementing enterprise SaaS solutions.

Responsibilities

• Scope and prioritize high-impact use cases by collaborating with strategic accounts.
• Lead product design workshops to translate needs into AI agent workflows.
• Author agent requirements with clear, actionable specifications for engineering.
• Drive end-to-end deployments for large enterprise customers, managing timelines and success metrics.
• Champion customer success by monitoring value and suggesting enhancements.

Skills

Ownership mindset

Customer-facing experience

Requirements translation

Workshop leadership

Analytical thinking

Communication skills

SaaS implementation exposure

Job description

About Liberate

Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.

Key Responsibilities

Location: Boston or San Francisco hybrid role (2 days/week in-office)

• Scope and Prioritize Use Cases: Collaborate with strategic accounts to identify and evaluate high-impact AI opportunities. Lead ideation and discovery workshops to uncover pain points, efficiency gaps, and automation potential.


• Lead Product Design Workshops: Facilitate co-design sessions with customers to translate business needs into AI agent workflows. Help customers envision what’s possible and chart a path to value.


• Author Agent Requirements: Work closely with internal teams to define clear, actionable requirements for our AI Agent Engineering team. Bridge the gap between customer needs and technical execution.


• Drive Customer Implementations: Own the end-to-end delivery of AI deployments for large enterprise customers. Manage timelines, expectations, and success metrics. Act as the primary interface between the customer and internal teams throughout implementation.


• Champion Customer Success: Ensure that solutions are adopted and deliver tangible value. Continuously monitor performance and recommend enhancements or optimizations, closely collaborating with our AI Customer Success Managers.

Qualifications

Must have

• Extreme sense of ownership, urgency, and customer obsession to ensure that you will thrive in our early stage enterprise startup environment


• 3-5 years of experience in customer-facing or hybrid technology roles such as enterprise product management, customer success, implementation management, strategy consulting, or solutions engineering


• Demonstrated ability to translate business requirements into technical specs or product briefs


• Proven ability to lead workshops and uncover customer needs in ambiguous environments


• Strong analytical and structured problem-solving skills


• Exceptional written and verbal communication skills, with the ability to influence both technical and non-technical stakeholders


• Exposure to implementation or deployment of enterprise SaaS solutions

Nice to have

• Experience working with AI/ML products, automation tools, or workflow optimization initiatives


• Prior experience in insurance, fintech, or highly regulated industries


• Familiarity with prompt engineering or agent-based AI systems


• Background in product design, service design, or business process design

Salary Range: $150,000-200,000

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits

• Competitive salary with equity options


• Flexible PTO


• 401(k) plan


• Comprehensive health, dental, and vision insurance


• Flexible work environment with remote work options


• Collaborative and innovative company culture

About the company

Liberate