AI Product Manager

Miracle Software Systems, Inc; Detroit (MI); On-site; USD 110,000 - 180,000; Full time

Job summary

Miracle Software Systems, Inc. in Detroit seeks an AI Product Manager focused on customer and employee workflows through AI-enabled products.

This role requires strong customer engagement, product thinking, project execution, and the ability to independently turn ambiguous business problems into valuable user experiences. You will engage directly with customers and stakeholders to understand needs, pain points, and workflows.

Qualifications

• Experience in product management, customer experience, business analysis, or product delivery.
• Working knowledge of AI products, generative AI, machine learning, RAG, and AI agents.
• Strong communication, stakeholder management, user research, and facilitation skills.
• Experience defining and measuring the success of AI-enabled products.
• Automotive industry or automotive workflow experience is preferred.
• Comfortable working in an ambiguous, fast-moving product development environment.
• Curious, proactive, and capable of independently driving outcomes.

Responsibilities

• Engage directly with customers and stakeholders to understand needs, pain points, and workflows.
• Conduct user research and translate findings into product requirements and priorities.
• Identify opportunities to apply AI to improve customer experience and streamline processes.
• Define product success metrics related to adoption, engagement, retention, usability, and business value.
• Own the product roadmap, backlog, execution plan, and stakeholder communication.
• Work closely with engineering, data science, design, and business teams to deliver solutions.
• Proactively identify problems, recommend solutions, and drive work forward with limited oversight.
• Manage delivery activities, dependencies, risks, and priorities in the absence of a dedicated project manager.

Skills

Experience in product management

Customer experience

Business analysis

AI products knowledge

Communication & stakeholder mgmt

User research facilitation

Ability to drive outcomes autonomously

Job description

We are looking for a "AI Product Manager - Customer Experience" position at Detroit, MI

Job Title: AI Product Manager - Customer Experience

Location: Detroit, MI

Duration : Long Term

Role Summary

We are seeking an AI Product Manager focused on transforming customer and employee workflows through AI-enabled products. This role requires strong customer engagement, product thinking, project execution, and the ability to independently turn ambiguous business problems into valuable user experiences.

Key Responsibilities:

• Engage directly with customers and stakeholders to understand needs, pain points, and workflows.
• Conduct user research and translate findings into product requirements and priorities.
• Identify opportunities to apply AI to improve customer experience and streamline processes.
• Define product success metrics related to adoption, engagement, retention, usability, and business value.
• Own the product roadmap, backlog, execution plan, and stakeholder communication.
• Work closely with engineering, data science, design, and business teams to deliver solutions.
• Proactively identify problems, recommend solutions, and drive work forward with limited oversight.
• Manage delivery activities, dependencies, risks, and priorities in the absence of a dedicated project manager.

Preferred Qualifications:

• Experience in product management, customer experience, business analysis, or product delivery.
• Working knowledge of AI products, generative AI, machine learning, RAG, and AI agents.
• Strong communication, stakeholder management, user research, and facilitation skills.
• Experience defining and measuring the success of AI-enabled products.
• Automotive industry or automotive workflow experience is preferred.
• Comfortable working in an ambiguous, fast-moving product development environment.
• Curious, proactive, and capable of independently driving outcomes.