AI Process Analyst — Real Estate Capital & Servicing (Hybrid)

KeyBank; Overland Park (KS); Hybrid; USD 71,000 - 125,000; Full time

Job summary

KeyBank is seeking an AI Process Analyst to support AI initiatives across Real Estate Capital and KCIS. You will work with business teams to map workflows, identify improvement opportunities, and translate them into AI-driven solutions.

The role emphasizes process analysis, prototyping, testing, and implementation using AI tools, automation, and governance to deliver measurable improvements in lending and servicing workflows.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Practical experience applying generative AI or automation tools to business problems.
• Proficiency with enterprise platforms like Copilot Studio, Power Automate, Gemini.

Responsibilities

• Understand workflows and requirements across REC and KCIS.
• Map current processes including activities, decisions, and systems.
• Identify opportunities to reduce manual work and accelerate turnaround times.
• Evaluate AI, automation, or process changes as the best solution.
• Create clear requirements and documentation for implementation.

Skills

AI tooling

Process improvement

Business analysis

Stakeholder management

Discovery sessions

Education

Bachelor's degree or equivalent

Tools

Microsoft Copilot Studio

Power Automate

Google Gemini

SQL

Python

Job description

KeyBank is seeking an AI Process Analyst to support AI initiatives across Real Estate Capital and KCIS. You will work with business teams to map workflows, identify improvement opportunities, and translate them into AI-driven solutions.

The role emphasizes process analysis, prototyping, testing, and implementation using AI tools, automation, and governance to deliver measurable improvements in lending and servicing workflows.