AI-Powered Technical Enablement Lead

SolarWinds; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

SolarWinds is seeking a Technical Enablement Manager to drive technical readiness across our customer-facing teams in Charlotte, NC. You will coach field engineers, translate product updates into practical training, and partner with SMEs to rapidly develop enablement content.

You will leverage AI to scale learning, create playbooks, and measure impact through adoption metrics and business outcomes, while collaborating with product, marketing, and sales leadership to continuously improve

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience coaching technical professionals to improve customer conversations, demos and technical presentations.
• Experience partnering with technical subject matter experts to rapidly develop practical enablement content.
• Experience using AI tools to improve content creation, knowledge management, coaching, learning experiences, or operational efficiency.

Responsibilities

• Develop and deliver technical onboarding and ongoing enablement for Sales, Renewals, and Solutions Engineering teams.
• Partner with Solutions Engineers, Product Managers, Product Marketing, and SMEs to create practical, field-ready technical enablement.
• Translate product updates and technical concepts into clear, actionable training and enablement resources.
• Use AI tools to accelerate content creation, personalize learning, and improve enablement effectiveness.
• Create and maintain technical playbooks, demo guides, labs, job aids, and knowledge articles.
• Drive technical readiness for product launches through targeted training and enablement.
• Deliver technical workshops, coaching sessions, and product deep dives for customer-facing technical teams.
• Maintain technical enablement content within learning platforms and knowledge repositories.
• Measure program effectiveness using learner feedback, adoption metrics, and business outcomes.
• Partner cross-functionally to identify readiness gaps and continuously improve technical enablement.

Skills

Solutions Engineer

Technical Enablement

Technical Trainer

Customer Success Engineer

Customer-facing role

AI enablement

Education

Bachelor’s degree or equivalent practical experience

Tools

Glean

Claude Cowork

Job description

SolarWinds is seeking a Technical Enablement Manager to drive technical readiness across our customer-facing teams in Charlotte, NC. You will coach field engineers, translate product updates into practical training, and partner with SMEs to rapidly develop enablement content.

You will leverage AI to scale learning, create playbooks, and measure impact through adoption metrics and business outcomes, while collaborating with product, marketing, and sales leadership to continuously improve