AI-Powered Support Engineer (Remote)

Checkly; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Checkly, a remote-first DevTools SaaS company, is seeking a Support Engineer to assist our most valuable customers across the US. You’ll work async and help keep production reliable, catching issues early before users see them.

You’ll resolve customer issues, debug Playwright tests, analyze API check failures, set up SSO/SAML, and contribute to docs and workflows that improve how we respond to incidents and roll out fixes.

Responsibilities

• Resolve customer issues.
• Debug Playwright tests (flaky selectors, timeouts, auth flows).
• Dig into API check failures with PCAPs, traceroutes and timing breakdowns.
• Set up single sign-on (SSO) and SAML.
• When it's a bug, bring engineering a clean reproduction, or open the pull request (PR) yourself.

Tools

Playwright

Job description

Checkly, a remote-first DevTools SaaS company, is seeking a Support Engineer to assist our most valuable customers across the US. You’ll work async and help keep production reliable, catching issues early before users see them.

You’ll resolve customer issues, debug Playwright tests, analyze API check failures, set up SSO/SAML, and contribute to docs and workflows that improve how we respond to incidents and roll out fixes.