AI-Powered Payroll Support Specialist

Doist; Lehi (UT); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary & equity

Health coverage

401K

Pre-tax commuter benefits

Flexible PTO

Hybrid schedule

Job summary

Workstream in Lehi, Utah is seeking a Payroll Managed Services Representative who will handle payroll processing, respond to customer inquiries, and apply AI-powered tools to improve service speed and accuracy. You’ll work hybrid with in-office collaboration on Tue-Thu and partner with EPD teams to scale operations while maintaining strict confidentiality.

You bring 2+ years in payroll or related fields, strong communication skills, attention to detail, and a collaborative mindset.

Qualifications

• 2+ years in payroll, customer service, operations, HR tech, finance operations, or related field.

Responsibilities

• Respond to customer questions, investigate issues, and provide clear resolutions.
• Prepare regular payrolls using customer data points and recurring items.
• Review payroll data, identify discrepancies, and follow established controls and procedures.
• Deliver accurate and timely Payroll services to customers.
• Handle sensitive payroll and employee information with confidentiality.
• Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.
• Identify recurring issues and automation opportunities to streamline processes.
• Share feedback and insights with team leaders and the EPD team.

Skills

Payroll experience

Customer service

Attention to detail

Communication

Multitasking

AI awareness

Confidentiality

Customer focus

Education

Payroll certification

Tools

Payroll systems

HRIS platforms

Timekeeping systems

Workflow automation tools

Job description

Workstream in Lehi, Utah is seeking a Payroll Managed Services Representative who will handle payroll processing, respond to customer inquiries, and apply AI-powered tools to improve service speed and accuracy. You’ll work hybrid with in-office collaboration on Tue-Thu and partner with EPD teams to scale operations while maintaining strict confidentiality.

You bring 2+ years in payroll or related fields, strong communication skills, attention to detail, and a collaborative mindset.