AI-Powered Ops & Strategy Lead

Clipboard; San Francisco (CA); À distance; USD 180 000 - 240 000; Plein temps

Résumé du poste

Clipboard is hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role with real ownership.

You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function. You’ll sit at the intersection of Operations and Engineering, acting as the technical voice of Ops and partner closely with team leadership to execute

Qualifications

• Experience building and maintaining integrations and automation tooling.
• Ability to translate complex problems into practical technical solutions.
• Proven track record working across Ops, Eng, and product to deliver tooling improvements.

Responsabilités

• Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
• Execute against high-priority tooling and automation initiatives across the operational stack.
• Partner with engineers to scope requirements, write technical specs, and prioritize tooling work
• Improve systems across multiple tools, including support platforms and AI-driven solutions
• Translate defined problems into practical, well-scoped technical solutions
• Identify gaps or inefficiencies in current tooling and proactively address them
• Troubleshoot issues, improve system reliability, and ensure tools perform in production
• Contribute to ongoing improvements in how our systems connect and operate together

Connaissances

Technical fluency

Execution discipline

Systems thinking

Problem solving

Ownership mindset

Outils

Zendesk

AI tooling

Description du poste

Clipboard is hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role with real ownership.

You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function. You’ll sit at the intersection of Operations and Engineering, acting as the technical voice of Ops and partner closely with team leadership to execute