AI-Powered Logistics Intelligence Leader

Sifted; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sifted Logistics Intelligence delivers a cutting-edge SaaS platform with predictive analytics to optimize parcel operations for shippers. As Logistics Intelligence Manager, you will partner with clients to unlock value, drive onboarding, adoption, and long-term success, while guiding retention, renewals, and expansion opportunities.

You’ll contribute to process improvements and mentor teammates in a fast-paced, AI-driven environment.

Qualifications

• 5+ years of parcel industry experience.
• 3+ years parcel client experience handling $5M+ accounts.
• 3+ years parcel pricing or cost/spend management experience.
• 3+ years direct customer-facing and support role.
• Experience analyzing quantitative data and drawing recommendations for clients.
• Strong technical, analytical, project management, and presentation skills.

Responsibilities

• Onboard clients and drive platform adoption to achieve measurable results.
• Act as trusted advisor and manage long-term client relationships focusing on retention, renewals, and expansion.
• Lead internal process improvements and mentor teammates to evolve our service model and customer success strategy.
• Identify opportunities for account growth and guide clients on best practices and solutions.
• Collaborate on special projects to improve efficiency and scalability across the company.

Skills

Parcel industry experience

Parcel client experience

Parcel pricing

Client-facing experience

AI for problem solving

Analytical skills

Project management

Presentation skills

Communication

Stakeholder management

Tools

Salesforce

Job description

All Jobs > Logistics Intelligence Manager

Sifted Logistics Intelligence (“Sifted”) is at the forefront of logistics optimization, providing a cutting-edge SaaS platform and predictive analytics tools designed to revolutionize the way parcel shippers manage their operations.

Our platform goes beyond traditional consulting methods, empowering businesses to continuously calibrate, automate, and monitor their shipping spend, carriers, and contracts with unparalleled precision and insight.

We’re driving a transformative shift in the logistics industry, redefining what’s possible for our clients —and AI is at the core of that evolution.

At Sifted, we don’t just use AI — we depend on it. Our proprietary SiftedAI platform delivers predictive intelligence and automation that enable businesses to make smarter, faster, and more confident decisions. Internally, every employee is expected to leverage AI to optimize how they think, create, and deliver. We believe mastering AI is fundamental to our speed, excellence, and competitive edge.

Be part of a company that created a category and is continuously building. If you get excited about defining market verticals and making an impact, Sifted is the place for you. Join us and be part of something extraordinary.

As a Logistics Intelligence Manager, you will serve as a strategic partner to our clients, helping them unlock maximum value from their small parcel logistics operations. In this role, you’ll oversee onboarding, drive platform adoption, and guide clients in optimizing parcel operations to achieve measurable results. You’ll also manage long-term relationships, focusing on retention, renewals, and expansion opportunities. You’ll be a trusted advisor and key point of contact, leveraging your industry expertise to align our products and services with each client’s business objectives.

You’ll also play an internal leadership role—championing process improvements, mentoring teammates, and contributing to the continued evolution of our service model and customer success strategy.

Requirements

• Establish and nurture strong relationships with clients to become their primary and trusted Sifted advisor.*
• Serve as the primary contact for clients during onboarding and throughout a sustainable and renewable client lifecycle.
• Document clients’ desired strategic outcomes, and demonstrate achievement of those objectives.
• Engineer small parcel cost reduction models and execute them through direct client-facing interactions and strategic collaboration, ensuring best-in-class pricing is achieved and maintained on an ongoing basis. *
• Initiate and prepare all necessary RFP documents and deliverables for clients. *
• Proactively monitor client health, carrier-contract revenue band compliance, platform usage and adoption, including actionable and quantifiable efficiency and productivity gains, and engage clients via regular check-ins and structured business reviews.*
• Identify opportunities for account growth and expansion.
• Facilitate onboarding and training sessions to ensure clients can maximize the value of our products/services.
• Develop an in-depth understanding of our products/services to effectively guide clients on best practices and solutions.*
• Stay updated on industry trends and product updates to provide informed recommendations.
• Establish strong relationships with user and decision-maker individuals within each client organization.
• Assist and participate in special projects to drive efficiency and scalability of the company.
• Assist in onboarding and mentoring team members.

Desired Skills and Experience

• 5+ years parcel industry experience
• 3+ years parcel client experience ($5M+)
• 3+ years parcel pricing or parcel cost/spend management experience
• 3+ years relevant experience in a direct customer-facing and support role (client success, account management, or similar)
• Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations to clients
• Strong technical, analytical, project management, and presentation skills with the ability to communicate with all levels of the organization and to any client audience
• Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused)
• A proven track record of leading initiatives and driving change within department/organization
• Collaborative team player who is also able to work independently and be comfortable in fluid, fast-paced environments.
• Working knowledge of CRM systems (Salesforce) and sales operations processes
• Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation.*

*Denotes an essential function/qualification of the role.