AI-Powered Healthcare Implementation Lead

JobRx, Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Wellness perks

Job summary

Empower Pharmacy is seeking an Implementation Specialist to deliver exceptional customer onboarding, coordinate implementation plans, and ensure smooth transitions that build lasting relationships with healthcare providers and clinics. You will leverage AI-enabled project management and knowledge resources to accelerate timelines and maintain compliance in a highly regulated environment.

The role emphasizes training delivery, cross-functional collaboration, and continuous improvement to optimize

Qualifications

• High school diploma or equivalent required.
• Certified Pharmacy Technician (CPhT) certification or a minimum of two (2) years of experience in pharmaceutical, telemedicine, or integrative clinical operations required.
• Proficiency in Microsoft Excel, Microsoft Word, and CRM platforms.
• Excellent attention to detail with strong organizational and communication skills.
• Project management experience preferred.

Responsibilities

• Lead end-to-end customer implementation activities by coordinating onboarding plans, managing project milestones, and serving as the primary customer contact throughout implementation. Leverage AI-enabled project management, workflow automation, and knowledge resources to accelerate onboarding timelines, improve communication, proactively identify implementation risks, and deliver an efficient, compliant, and exceptional customer experience aligned with Empower's operational standards.
• Deliver comprehensive virtual training sessions that educate customers on products, workflows, and system capabilities while promoting successful adoption and long-term utilization. Utilize AI-powered learning tools, personalized training recommendations, and digital knowledge resources to improve training effectiveness, enhance customer engagement, reinforce product proficiency, and accelerate successful implementation outcomes.
• Build trusted relationships with healthcare providers, clinics, and business partners by understanding operational goals, addressing implementation challenges, and providing responsive support throughout the onboarding journey. Apply AI-driven customer insights and communication tools to personalize engagement, improve responsiveness, strengthen customer satisfaction, and foster long-term business partnerships.
• Manage multiple implementation projects simultaneously by maintaining detailed project plans, tracking milestones, documenting progress, and coordinating cross-functional activities to ensure timely completion. Leverage AI-assisted scheduling, workflow monitoring, and predictive analytics to improve project visibility, prioritize activities, mitigate risks, and consistently deliver successful implementation outcomes.
• Evaluate customer workflows to identify operational challenges, recommend process improvements, and implement solutions that increase efficiency, adoption, and customer satisfaction. Utilize AI-powered process analysis and performance insights to identify optimization opportunities, reduce implementation barriers, improve scalability, and support continuous operational improvement across implementation activities.
• Maintain accurate implementation documentation, CRM records, customer communications, and project updates while ensuring information integrity and organizational visibility. Leverage AI-assisted documentation tools to improve data quality, automate administrative tasks, generate actionable insights, and support informed decision-making throughout the customer implementation lifecycle.
• Collaborate effectively with Sales, Operations, Customer Success, Pharmacy Operations, and other internal teams to ensure successful customer implementations and seamless service delivery. Utilize AI-enabled collaboration platforms and shared insights to improve communication, accelerate issue resolution, strengthen alignment, and deliver a consistent customer experience across the organization.
• Track implementation metrics, customer feedback, and key performance indicators to evaluate onboarding success and identify opportunities for continuous improvement. Leverage AI-powered dashboards and analytics to monitor trends, improve service quality, support proactive decision-making, and consistently achieve departmental performance expectations.
• Maintain current knowledge of Empower products, implementation best practices, regulatory requirements, and emerging technologies while actively pursuing professional development. Embrace AI as a productivity accelerator by adopting new digital capabilities that improve execution quality, enhance customer service, support continuous learning, and contribute to Empower's culture of innovation within a highly regulated environment.

Skills

CPhT

CRM

Excel

Project management

Attention to detail

Education

High school diploma

Tools

CRM platforms

Microsoft Excel

Microsoft Word

Job description

Empower Pharmacy is seeking an Implementation Specialist to deliver exceptional customer onboarding, coordinate implementation plans, and ensure smooth transitions that build lasting relationships with healthcare providers and clinics. You will leverage AI-enabled project management and knowledge resources to accelerate timelines and maintain compliance in a highly regulated environment.

The role emphasizes training delivery, cross-functional collaboration, and continuous improvement to optimize