AI-Powered Games Merchandising Manager

Sony Interactive Entertainment Inc.; San Mateo (CA); Hybrid; USD 118,000 - 177,000; Full time

Benefits offered by this job

Top-tier benefits package

401(k) matching

Paid time off

Employee discounts on Sony products

Job summary

Sony Interactive Entertainment is seeking a Games Merchandising Manager in San Mateo, CA (hybrid) to lead data-driven storefront merchandising across console, web and mobile. Translate forecasts into strategies, monitor AI-driven signals, and optimize campaigns to maximize engagement and revenue.

The role requires 5+ years in a global DTC digital or e-commerce business, strong analytics, and collaboration with Planning, Finance, Product and Data Science teams. Degree preferred.

Qualifications

• 5+ years' experience in a global direct-to-consumer digital or e-commerce business.
• Experience using data, analytics and AI-generated insights to inform commercial decisions and optimize customer experiences.
• Comfortable translating forecasts into merchandising strategies with Planning & Finance and adapting based on performance and AI-driven recommendations.
• Customer-first mindset with attention to detail and a pragmatic approach to problem resolution.
• Strong analytical mindset combining financial objectives, customer insights and AI-driven recommendations.

Responsibilities

• Partner with Planning & Finance to understand forecasts, targets and priorities and translate these into merchandising strategies across console, web and mobile.
• Monitor performance, customer behavior and AI signals to adjust campaigns, placements and content for engagement and revenue.
• Leverage AI insights to identify opportunities and optimize storefront experiences in response to changing behavior and performance.
• Design and run data-driven experiments to validate hypotheses and improve customer experiences.
• Review performance data daily, weekly and monthly and translate into action to optimize the storefront.
• Develop best practices with wider Store teams to identify efficiencies and drive continuous improvement.

Job description

Sony Interactive Entertainment is seeking a Games Merchandising Manager in San Mateo, CA (hybrid) to lead data-driven storefront merchandising across console, web and mobile. Translate forecasts into strategies, monitor AI-driven signals, and optimize campaigns to maximize engagement and revenue.

The role requires 5+ years in a global DTC digital or e-commerce business, strong analytics, and collaboration with Planning, Finance, Product and Data Science teams. Degree preferred.